CX Index

The early warning in your customer data

Ranked #8 in Customer success software with Salesforce integration.

CX Index is a software at Dún Laoghaire, IE.

CX Index is a specialist Voice of the Customer platform built natively on Genesys Cloud CX. It collects feedback across every channel and ties each response to the underlying interaction.

Official website

At a glance

Address	Dún Laoghaire, IE
Best for	regulated contact centres using Genesys

From CX Index's own website.

Company facts

Founded	2012
Headquarters	Dún Laoghaire, IE
Social profiles	LinkedIn, X

Facilities and features

Its website also mentions:

Self-serve sign-up
API
Integrations
GDPR

What stands out

The product scores automated journeys alongside agents for unified performance analysis.

“CX Index scores automated journeys the same way it scores agents, so human, bot and blended interactions sit on one Performance Index and”CX Index, own website

The product uses AI to explain changes in feedback and identify causes automatically.

“When something changes, it tells you what happened and why, then starts the fix.”CX Index, own website

How it ranks

CX Index is ranked 8th of 10 in Customer success software with Salesforce integration (Lister Score 88.0).

#8 in Customer success software with Salesforce integration · Lister Score 88.0

Scores automated journeys alongside agents for unified performance analysis.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 12.

“CX Index is a Voice of the Customer platform. It collects customer feedback on every channel, ties each response to the Genesys interaction that caused it,”CX Index, own website

“Plugs into the systems you already run. Genesys and Salesforce out of the box, with REST API, CSV, SFTP, manual triggering and custom integrations for everything else.”CX Index, own website