Gainsight Software
The leading CS solution for retention, expansion, and efficiency
Ranked #2 in Best customer success software, and on 1 more ranking.
Gainsight Software is the leading customer success platform for retention and expansion. It empowers teams to retain and grow customers by acting on signals at the right moment.
At a glance
| Best for | Customer Success teams |
From Gainsight Software's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram |
| Brand colour | #38a2ff |
Facilities and features
Its website also mentions:
- Published pricing
- API
- Integrations
What stands out
Gainsight Software covers long-tail accounts with AI agents and renewal experts.
“Gainsight covers the long-tail accounts you can t with our AI agents and renewal experts.”Gainsight Software, own website
Gainsight Software delivers outcomes without adding headcount.
“Deliver outcomes without adding headcount.”Gainsight Software, own website
How it ranks
Gainsight Software is ranked 2nd of 10 in Best customer success software (Lister Score 94.0) and 4th of 10 in Enterprise customer success software (Lister Score 94.0).
#2 in Best customer success software · Lister Score 94.0
Gainsight Software is the leading customer success platform for retention and expansion. It empowers teams with AI agents to act on risk signals effectively.
Scales academies to turn customers into experts.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“Drive retention and expansion with the industry’s leading Customer Success platform. Gainsight CS”Gainsight Software, own website
| Rank | Best customer success software | Score |
|---|---|---|
| 1 | Statisfy | 98.0 |
| 2 | Gainsight Software | 94.0 |
| 3 | ClientSuccess | 92.0 |
| 4 | Custify | 90.0 |
| 5 | Vitally | 90.0 |
| 6 | ScalePad | 88.0 |
| 7 | ChurnZero | 84.0 |
| 8 | SmartKarrot | 84.0 |
| 9 | Totango is now Odie | 78.0 |
| 10 | Catalyst | 76.0 |
#4 in Enterprise customer success software · Lister Score 94.0
Gainsight Software is the leading customer success platform for retention and expansion. It empowers teams with AI agents to act on risk signals effectively.
Predicts churn and addresses risk proactively.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“Drive retention and expansion with the industry’s leading Customer Success platform.”Gainsight Software, own website
“Most Powerful Enterprise The full power of the industry’s leading CS platform.”Gainsight Software, own website
| Rank | Enterprise customer success software | Score |
|---|---|---|
| 1 | FlowAssist | 98.0 |
| 2 | Statisfy | 98.0 |
| 3 | BuildBetter | 96.0 |
| 4 | Gainsight Software | 94.0 |
| 5 | Userpilot | 94.0 |
| 6 | Flowla | 90.0 |
| 7 | Planhat | 90.0 |
| 8 | Kapiche | 88.0 |
| 9 | Skilljar | 88.0 |
| 10 | 1440.io | 78.0 |
Frequently asked questions
How does Gainsight Software rank on Lister?
Gainsight Software is ranked 2nd of 10 in Best customer success software (Lister Score 94.0) and 4th of 10 in Enterprise customer success software (Lister Score 94.0).