Document360
Build a world-class knowledge base for your software
Ranked #1 in Best SOP software, and on 2 more rankings.
A dedicated knowledge base platform designed for creating both private internal wikis and public customer help centres.
At a glance
| Price from | $199/project/month |
| Best for | Companies needing professional external and internal help centres |
From Document360's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- API
- Integrations
- Single sign-on
- SOC 2
What stands out
The product turns scattered docs into instant answers via an AI chatbot.
“AI Chatbot Turns scattered docs, tickets, files, and FAQs into instant answers.”Document360, own website
Document360 cuts migration time by up to thirty percent from other sources.
“Import articles Import articles from Word, Confluence, and other sources. Cuts migration time by up to 30%.”Document360, own website
Worth knowing
- Significantly more expensive than general-purpose wikis
- Overkill for simple team note-taking
How it ranks
Document360 is ranked 1st of 10 in Best SOP software (Lister Score 98.0), 2nd of 10 in Best API documentation tools (Lister Score 94.0) and 5th of 10 in Best IT documentation software (Lister Score 94.0).
#1 in Best SOP software · Lister Score 98.0
Document360 offers core portal features for editors and writers.
Intelligent Knowledge Base Software where Humans & AI work together.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Help center Product or User Documentation Internal knowledge base SOPs & process guides API & developer docs AI Knowledge Hub Something else”Document360, own website
| Rank | Best SOP software | Score |
|---|---|---|
| 1 | Document360 | 98.0 |
| 2 | Elium | 98.0 |
| 3 | SweetProcess | 96.0 |
| 4 | Flowster | 94.0 |
| 5 | Hudu | 94.0 |
| 6 | Process Street | 94.0 |
| 7 | Clypp | 92.0 |
| 8 | ResponderOne | 90.0 |
| 9 | Dozuki | 88.0 |
| 10 | HelpSite | 88.0 |
#2 in Best API documentation tools · Lister Score 94.0
Document360 enables teams to build, manage, and publish documentation efficiently.
Intelligent knowledge base Software where humans & AI work together.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“Transform Markdown content stored in GitHub repository into structured documentation within Document360.”Document360, own website
| Rank | Best API documentation tools | Score |
|---|---|---|
| 1 | GitBook | 96.0 |
| 2 | Document360 | 94.0 |
| 3 | Postman | 94.0 |
| 4 | ReadMe | 92.0 |
| 5 | Scalar | 92.0 |
| 6 | DreamFactory | 90.0 |
| 7 | Mintlify | 88.0 |
| 8 | Stainless | 88.0 |
| 9 | Swagger / OpenAPI | 86.0 |
| 10 | DapperDox | 84.0 |
#5 in Best IT documentation software · Lister Score 94.0
Document360 enables teams to build, manage, and publish documentation efficiently.
Turns scattered docs into instant answers via an AI chatbot.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“API Documentation by industry SaaS Documentation for your product IT Consulting Deliver faster client service Financial Services Reduce everyday operational risks Healthcare Provide better patient support Education Student faculty knowledge sharing Manufacturing Faster access, better decisions…”Document360, own website
| Rank | Best IT documentation software | Score |
|---|---|---|
| 1 | Device42 | 98.0 |
| 2 | NinjaOne | 98.0 |
| 3 | Outline | 98.0 |
| 4 | Faddom | 96.0 |
| 5 | Document360 | 94.0 |
| 6 | Nuclino | 92.0 |
| 7 | Wiki.js | 92.0 |
| 8 | IT Glue | 90.0 |
| 9 | Kaseya | 84.0 |
| 10 | BookStack | 74.0 |
Frequently asked questions
How does Document360 rank on Lister?
Document360 is ranked 1st of 10 in Best SOP software (Lister Score 98.0), 2nd of 10 in Best API documentation tools (Lister Score 94.0) and 5th of 10 in Best IT documentation software (Lister Score 94.0).