Conversational AI platform that delivers generative AI solutions for enterprise customer care.
At a glance
| Price from | Custom |
| Best for | Global enterprise brands |
From LivePerson's own website.
Company facts
| Founded | 1995 |
| Headquarters | New York City |
| Employees | 1,001 to 5,000 |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
| Brand colour | #fa772e |
Facilities and features
Its website also mentions:
- Published pricing
- Integrations
- GDPR
What stands out
LivePerson allows organisations to bring their own LLM without rip-and-replace.
“Bring your own LLM and skip the rip-and-replace.”LivePerson, own website
The AI tool offers enterprise-grade security and scalability for billions of messages.
“Handling over a billion messages a month, LivePerson offers robust enterprise-grade data security and proven scalability,”LivePerson, own website
Worth knowing
- Requires dedicated technical resources
- Long onboarding timeline
How it ranks
LivePerson is ranked 7th of 10 in Best co-browsing software (Lister Score 88.0).
#7 in Best co-browsing software · Lister Score 88.0
LivePerson is an enterprise conversational AI platform designed to orchestrate interactions between human and artificial intelligence agents. It enables businesses to design, simulate, and validate these conversations to ensure predictable outcomes.
Provides an IVR deflection solution to move voice calls to messaging channels.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 12.
“Agent & Supervisor Experience Agent & Supervisor Experience Include multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.”LivePerson, own website
| Rank | Best co-browsing software | Score |
|---|---|---|
| 1 | Fullview | 98.0 |
| 2 | REVE Chat | 94.0 |
| 3 | Live helper chat | 92.0 |
| 4 | ProProfs Chat | 92.0 |
| 5 | Talkative | 90.0 |
| 6 | Cobrowse.io | 88.0 |
| 7 | LivePerson | 88.0 |
| 8 | Upscope | 86.0 |
| 9 | Glance | 84.0 |
| 10 | Vivocha | 84.0 |
Frequently asked questions
How does LivePerson rank on Lister?
LivePerson is ranked 7th of 10 in Best co-browsing software (Lister Score 88.0).