LivePerson
Ranked #5 in Conversational AI platforms for financial services, and on 1 more ranking.
Conversational AI platform that delivers generative AI solutions for enterprise customer care.
At a glance
| Price from | Custom |
| Best for | Global enterprise brands |
From LivePerson's own website.
Company facts
| Founded | 1995 |
| Headquarters | New York City |
| Employees | 1,001 to 5,000 |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
| Brand colour | #fa772e |
Facilities and features
Its website also mentions:
- Published pricing
- Integrations
- GDPR
What stands out
LivePerson allows organisations to bring their own LLM without rip-and-replace.
“Bring your own LLM and skip the rip-and-replace.”LivePerson, own website
The AI tool offers enterprise-grade security and scalability for billions of messages.
“Handling over a billion messages a month, LivePerson offers robust enterprise-grade data security and proven scalability,”LivePerson, own website
Worth knowing
- Requires dedicated technical resources
- Long onboarding timeline
How it ranks
LivePerson is ranked 5th of 10 in Conversational AI platforms for financial services (Lister Score 84.0) and 7th of 10 in AI live chat tools for financial services (Lister Score 84.0).
#5 in Conversational AI platforms for financial services · Lister Score 84.0
LivePerson is an enterprise conversational AI platform that orchestrates human and bot interactions. It enables brands to design, simulate, and validate agents for predictable outcomes.
Allows organisations to bring their own LLM without rip-and-replace.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 8.
“LivePerson Recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms”LivePerson, own website
“Financial Services Deploy secure messages and proactively engage consumers”LivePerson, own website
| Rank | Conversational AI platforms for financial services | Score |
|---|---|---|
| 1 | Social Intents | 94.0 |
| 2 | BubblaV | 92.0 |
| 3 | Kommunicate | 92.0 |
| 4 | Glia | 84.0 |
| 5 | LivePerson | 84.0 |
| 6 | Rasa | 84.0 |
| 7 | Tars AI Agents | 84.0 |
| 8 | EVE.calls | 80.0 |
| 9 | Kore.ai | 78.0 |
| 10 | Jio Haptik | 76.0 |
#7 in AI live chat tools for financial services · Lister Score 84.0
LivePerson is an enterprise conversational AI platform designed to orchestrate interactions between human and artificial intelligence agents. It enables organisations to design, simulate, and validate these conversations to ensure customers receive accurate assistance rapidly.
Allows businesses to test and validate AI agents before they interact with customers.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 8.
“THE ENTERPRISE LEADER IN PREDICTABLE CONVERSATIONAL AI Know your agents are ready before your customers say “Hi” Get started with the leading predictable conversational AI platform to design, simulate, validate,”LivePerson, own website
“Learn more Solutions By Industry Financial Services Deploy secure messages and proactively engage consumers”LivePerson, own website
| Rank | AI live chat tools for financial services | Score |
|---|---|---|
| 1 | Boei | 96.0 |
| 2 | Social Intents | 94.0 |
| 3 | BubblaV | 92.0 |
| 4 | Comm100 | 90.0 |
| 5 | Zendesk Suite (full suite assessment) | 90.0 |
| 6 | Capacity | 86.0 |
| 7 | LivePerson | 84.0 |
| 8 | Enterprise Bot | 78.0 |
| 9 | MotherX | 78.0 |
| 10 | Jio Haptik | 76.0 |
Frequently asked questions
How does LivePerson rank on Lister?
LivePerson is ranked 5th of 10 in Conversational AI platforms for financial services (Lister Score 84.0) and 7th of 10 in AI live chat tools for financial services (Lister Score 84.0).