Capacity
The AI platform for every customer interaction across every channel.
Ranked #6 in HIPAA compliant AI customer support agents, and on 2 more rankings.
Capacity is a unified CX automation platform for contact centres. It connects knowledge, data and systems into one AI Knowledge Layer.
At a glance
| Best for | mid-market and enterprise contact centres |
From Capacity's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram |
Facilities and features
Its website also mentions:
- Published pricing
- Integrations
What stands out
Capacity resolves inquiries across voice, chat, SMS, email and web channels.
“Personalize and streamline customer interactions across voice, chat, SMS, email and web with context-aware AI agents. Explore AI Agents Agent Assist”Capacity, own website
The AI tool offers over 270 native integrations with existing business systems.
“Salesforce ServiceNow Zendesk Slack Microsoft Teams SharePoint OneDrive Box Jira HubSpot NICE RingCentral AWS Connect Workday Zoom Google Workspace SAP Avaya Athenahealth Asana Explore integrations”Capacity, own website
How it ranks
Capacity is ranked 6th of 10 in HIPAA compliant AI customer support agents (Lister Score 86.0), 6th of 10 in AI live chat tools for financial services (Lister Score 86.0) and 9th of 10 in AI customer support agents for insurance (Lister Score 86.0).
#6 in HIPAA compliant AI customer support agents · Lister Score 86.0
Resolves inquiries across voice, chat, SMS, email and web channels.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 8.
“AI Agents for Customer Support Build better CX with AI agents that work for you.”Capacity, own website
“Automate patient scheduling, billing and inquiries with HIPAA-compliant AI support.”Capacity, own website
| Rank | HIPAA compliant AI customer support agents | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Chatbase | 96.0 |
| 3 | Richpanel | 92.0 |
| 4 | Intercom | 90.0 |
| 5 | SupportLogic | 90.0 |
| 6 | Capacity | 86.0 |
| 7 | Hyro | 86.0 |
| 8 | Zingtree | 86.0 |
| 9 | Orvera AI | 84.0 |
| 10 | Observe.AI | 82.0 |
#6 in AI live chat tools for financial services · Lister Score 86.0
Capacity is an AI platform for every customer interaction. It provides AI agents across every channel.
Reduces costs and eliminates manual work with AI agents that automatically resolve requests.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 8.
“Capacity supports chat, SMS, voice and email. Train the AI Knowledge Later once, and it will work across every channel to provide accurate, consistent experiences.”Capacity, own website
“AI Agents for Financial Services Smarter banking with 24/7 AI support”Capacity, own website
| Rank | AI live chat tools for financial services | Score |
|---|---|---|
| 1 | Boei | 96.0 |
| 2 | Social Intents | 94.0 |
| 3 | BubblaV | 92.0 |
| 4 | Comm100 | 90.0 |
| 5 | Zendesk Suite (full suite assessment) | 90.0 |
| 6 | Capacity | 86.0 |
| 7 | LivePerson | 84.0 |
| 8 | Enterprise Bot | 78.0 |
| 9 | MotherX | 78.0 |
| 10 | Jio Haptik | 76.0 |
#9 in AI customer support agents for insurance · Lister Score 86.0
Resolves inquiries across voice, chat, SMS, email and web channels.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 8.
“AI Agents for Customer Support Build better CX with AI agents that work for you.”Capacity, own website
“Capacity is built for mid-market and enterprise contact centers — typically organizations running 50 to 500+ agents across industries like healthcare, retail, financial services and insurance.”Capacity, own website
| Rank | AI customer support agents for insurance | Score |
|---|---|---|
| 1 | PolyAI | 94.0 |
| 2 | Kommunicate | 92.0 |
| 3 | BubblaV | 90.0 |
| 4 | Inbenta | 90.0 |
| 5 | Typewise | 90.0 |
| 6 | Yellow.ai | 90.0 |
| 7 | Help Scout | 88.0 |
| 8 | Oriserve | 88.0 |
| 9 | Capacity | 86.0 |
| 10 | SearchUnify | 86.0 |
Frequently asked questions
How does Capacity rank on Lister?
Capacity is ranked 6th of 10 in HIPAA compliant AI customer support agents (Lister Score 86.0), 6th of 10 in AI live chat tools for financial services (Lister Score 86.0) and 9th of 10 in AI customer support agents for insurance (Lister Score 86.0).