01
Fin
Standalone AI agent deployable across Zendesk, Salesforce, HubSpot, and Freshdesk
Fin is the highest performing Customer Agent on the market. It resolves complex queries across service, sales, and ecommerce channels.
98.0
HIPAA compliant AI customer support agents
10 ranked, with a plain verdict on every entry.
Fin ranks first here for Customer support teams. Chatbase requires no code and allows users to set up agents in minutes. Richpanel is built for Support teams outgrowing Zendesk or Gorgias.
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The ranking, in detail
02
Chatbase
The leading AI agent for CX
Chatbase is an AI agent platform for customer experience and support. It enables businesses to build, deploy, and optimise conversational agents across multiple channels.
96.0
03
Richpanel
Self-service automation platform for e-commerce support
Richpanel is an AI-native helpdesk that replaces legacy systems by learning policies and closing tickets autonomously. It targets support teams seeking to automate resolution rather than merely managing inboxes.
92.0
04
Intercom
The complete conversational relationship platform
Intercom is a complete system for human and AI customer service. It combines a helpdesk with the Fin AI Agent to streamline support operations.
90.0
05
SupportLogic
The dedicated AI infrastructure for Customer Experience
SupportLogic provides enterprise AI infrastructure for support teams. It eliminates guesswork by giving AI the necessary context.
90.0
06
Capacity
The AI platform for every customer interaction across every channel.
Capacity is a unified CX automation platform for contact centres. It connects knowledge, data and systems into one AI Knowledge Layer.
86.0
07
Hyro
Out-of-the-box AI Agents built to resolve repetitive tasks
Hyro provides AI agents for healthcare organisations to automate repetitive tasks. It integrates with systems like Epic and Salesforce to enhance patient access.
86.0
08
Zingtree
The only governed agentic workflow platform for complex CX
Zingtree is a governed agentic workflow platform designed for complex customer experience operations. It helps enterprise teams resolve high-stakes support issues safely and at scale.
86.0
09
Orvera AI
Agentic AI for enterprise customer experience
Orvera AI is an agentic platform for enterprise customer experience. It was founded by leaders with extensive contact centre operational background.
84.0
10
Observe.AI
Purpose-built AI agents on one CX platform
Observe.AI transforms customer experience with purpose-built AI agents that resolve inquiries and optimise operations. It empowers frontline teams on one unified platform for consistent outcomes.
82.0
Not on this ranking?
Positions 1, 2 and 3 are available to buy for twelve months.
Frequently asked questions
Who are these AI tools built for?
Fin and Chatbase both say they are built for Customer support teams, and Richpanel for Support teams outgrowing Zendesk or Gorgias. SupportLogic says it is built for Enterprise customer experience leaders.
What should a buyer check before signing up?
Chatbase states that Chatbase limits message credits per month on its lower tier plans. Richpanel states that the AI tool cannot perform actions like refunds without explicit human approval. Those are the limits each AI tool publishes itself, not a full account of any plan.
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