Fin
Standalone AI agent deployable across Zendesk, Salesforce, HubSpot, and Freshdesk
Fin (formerly Intercom) functions as a dedicated AI agent that layers onto existing helpdesk platforms. Supports cross-platform deployment beyond Intercom, offering standalone flexibility for teams with established tools.
| Pricing from | $0.99 per outcome |
| Best for | Teams already on Intercom or those wanting standalone AI agent on existing helpdesk platforms |
| Website | fin.ai |
Company facts
| Founded | 2011 |
| Social profiles | LinkedIn, X, Instagram, YouTube |
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- SOC 2
What stands out
Fin improves continuously through a proprietary flywheel of training and analysis.
“Improves through the Fin Flywheel: Train , Test , Deploy , Analyze”Fin, own website
Fin integrates seamlessly with major helpdesks and can be live in under an hour.
“Fin is natively integrated with Intercom , but also works excellently with Salesforce , Zendesk , Hubspot , Freshdesk , and many other helpdesks .”Fin, own website
Strengths and trade-offs
- Works independently across multiple helpdesk platforms
- Pay-per-outcome model eliminates wasted capacity costs
- Requires existing helpdesk investment for full effectiveness
- Integration complexity varies significantly by platform
Appears in
AI agent assist tools that integrate with Salesforce
1AI agent assist tools that integrate with Zendesk
1AI contact centre platforms that integrate with Salesforce
1AI customer messaging platforms that integrate with Salesforce
1HIPAA compliant AI agent assist tools
1HIPAA compliant AI contact centre platforms
1HIPAA compliant AI customer messaging platforms
1HIPAA compliant AI receptionists
1HIPAA compliant AI voice agent platforms
1Multilingual AI receptionists
1Multilingual AI voice agent platforms
1AI customer support agents that integrate with Salesforce
1AI customer support agents with single sign-on
1AI help desks that integrate with Salesforce
1AI help desks with single sign-on
1HIPAA compliant AI customer support agents
1HIPAA compliant AI help desks
1Multilingual AI help desks
1AI agent assist tools for financial services
1AI contact centre platforms for ecommerce
1AI contact centre platforms for financial services
1AI customer messaging platforms for ecommerce
1AI customer messaging platforms for financial services
1AI customer success platforms for SaaS companies
1AI customer support agents for financial services
1AI customer support agents for SaaS companies
1AI help desks for ecommerce
1AI help desks for financial services
1AI help desks for SaaS companies
1AI voice agent platforms for financial services
1AI customer support agents for ecommerce
1Best AI contact centre platforms
1Best AI customer messaging platforms
1Best AI customer success platforms
1Best AI voice agent platforms
1Top 10 AI Customer Support Tools
1How Fin ranks
#1 in AI agent assist tools for financial services
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“Fin for industries: Gaming , Ecommerce , Financial Services , Technology”Fin, own website
#1 in AI agent assist tools that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“Fin is natively integrated with Intercom , but also works excellently with Salesforce , Zendesk , Hubspot , Freshdesk , and many other helpdesks .”Fin, own website
#1 in AI agent assist tools that integrate with Zendesk
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“Fin is natively integrated with Intercom , but also works excellently with Salesforce , Zendesk , Hubspot , Freshdesk , and many other helpdesks .”Fin, own website
#1 in AI contact centre platforms for ecommerce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent.”Fin, own website
“Fin for industries: Gaming , Ecommerce , Financial Services , Technology Fin for scale: Enterprise , Startups”Fin, own website
#1 in AI contact centre platforms for financial services
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“Fin for industries: Gaming , Ecommerce , Financial Services , Technology”Fin, own website
#1 in AI contact centre platforms that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“The highest-performing Agent for customer service Fin resolves 76% of customer queries on average, including complex ones that take up your team’s time today.”Fin, own website
“Fin is natively integrated with Intercom , but also works excellently with Salesforce , Zendesk , Hubspot , Freshdesk , and many other helpdesks .”Fin, own website
#1 in AI customer messaging platforms for ecommerce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“Fin for industries: Gaming , Ecommerce , Financial Services , Technology”Fin, own website
#1 in AI customer messaging platforms for financial services
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“Fin for industries: Gaming , Ecommerce , Financial Services , Technology”Fin, own website
#1 in AI customer messaging platforms that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“Fin is natively integrated with Intercom , but also works excellently with Salesforce , Zendesk , Hubspot , Freshdesk , and many other helpdesks .”Fin, own website
#1 in AI customer success platforms for SaaS companies
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin for Service The highest-performing Agent for customer service”Fin, own website
“0 2 Fin is used by over 12,000 of the world s most forward-looking brands Our customers include Anthropic , Clay , Lightspeed , Rocket Money , Gamma and many more.”Fin, own website
#1 in AI customer support agents for ecommerce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent.”Fin, own website
“Fin for industries: Gaming , Ecommerce , Financial Services , Technology Fin for scale: Enterprise , Startups”Fin, own website
#1 in AI customer support agents for financial services
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“What is Fin AI Agent? Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“Fin for industries: Gaming , Ecommerce , Financial Services , Technology”Fin, own website
#1 in AI customer support agents for SaaS companies
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent.”Fin, own website
“0 2 Fin is used by over 12,000 of the world s most forward-looking brands Our customers include Anthropic , Clay , Lightspeed , Rocket Money , Gamma and many more.”Fin, own website
#1 in AI customer support agents that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“The highest-performing Agent for customer service Fin resolves 76% of customer queries on average, including complex ones that take up your team’s time today.”Fin, own website
“Fin is natively integrated with Intercom , but also works excellently with Salesforce , Zendesk , Hubspot , Freshdesk , and many other helpdesks .”Fin, own website
#1 in AI customer support agents with single sign-on
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“Fin works with Okta, Azure AD, OneLogin for SSO; supports 2FA, SCIM, and IP restrictions,”Fin, own website
#1 in AI help desks for ecommerce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin works on any helpdesk → Add Fin to your existing setup Including: Salesforce , Freshdesk , HubSpot , Zendesk , and more”Fin, own website
“Fin for industries: Gaming , Ecommerce , Financial Services , Technology”Fin, own website
#1 in AI help desks for financial services
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin is natively integrated with Intercom , but also works excellently with Salesforce , Zendesk , Hubspot , Freshdesk , and many other helpdesks .”Fin, own website
“Fin for industries: Gaming , Ecommerce , Financial Services , Technology”Fin, own website
#1 in AI help desks for SaaS companies
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“The only helpdesk designed for the AI Agent era Intercom has every feature your team needs to resolve queries faster,”Fin, own website
“0 2 Fin is used by over 12,000 of the world s most forward-looking brands Our customers include Anthropic , Clay , Lightspeed , Rocket Money , Gamma and many more.”Fin, own website
#1 in AI help desks that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“The only helpdesk designed for the AI Agent era Intercom has every feature your team needs to resolve queries faster,”Fin, own website
““ Fin for Salesforce has been a game-changer. Fin s seamless integration meant no disruption to our existing setup, leading to faster customer responses.”Fin, own website
#1 in AI help desks with single sign-on
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“The only helpdesk designed for the AI Agent era Intercom has every feature your team needs to resolve queries faster,”Fin, own website
“Fin works with Okta, Azure AD, OneLogin for SSO; supports 2FA, SCIM, and IP restrictions,”Fin, own website
#1 in AI voice agent platforms for financial services
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“including Voice, Chat, email, Slack, social, and many more. Fin over Voice uses Apex Flash 2.0, a model designed for low latency interactions, delivering experiences that feel natural.”Fin, own website
“Fin for industries: Gaming , Ecommerce , Financial Services , Technology”Fin, own website
#1 in Best AI contact centre platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
#1 in Best AI customer messaging platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
#1 in Best AI customer success platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“What is Fin AI Agent? Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
#1 in Best AI voice agent platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin meets customers where they are, by working natively across all channels , including Voice, Chat, email, Slack, social, and many more.”Fin, own website
#2 in HIPAA compliant AI agent assist tools
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“SOC2 and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA.”Fin, own website
#2 in HIPAA compliant AI contact centre platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“SOC2 and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA.”Fin, own website
#2 in HIPAA compliant AI customer messaging platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“SOC2 and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA.”Fin, own website
#1 in HIPAA compliant AI customer support agents
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“Fin has the reliability global enterprises depend on, and the certs you expect: SOC2 and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA.”Fin, own website
#1 in HIPAA compliant AI help desks
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“The only helpdesk designed for the AI Agent era Intercom has every feature your team needs to resolve queries faster,”Fin, own website
“Fin has the reliability global enterprises depend on, and the certs you expect: SOC2 and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA.”Fin, own website
#2 in HIPAA compliant AI receptionists
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“SOC2 and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA.”Fin, own website
#2 in HIPAA compliant AI voice agent platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“including Voice, Chat, email, Slack, social, and many more. Fin over Voice uses Apex Flash 2.0, a model designed for low latency interactions, delivering experiences that feel natural.”Fin, own website
“Fin has the reliability global enterprises depend on, and the certs you expect: SOC2 and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA.”Fin, own website
#1 in Multilingual AI help desks
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“The only helpdesk designed for the AI Agent era”Fin, own website
“Procedures Data Connectors Knowledge Sources Guidance Categories Multilingual Real-time Translation Test”Fin, own website
#1 in Multilingual AI receptionists
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more.”Fin, own website
“Procedures Data Connectors Knowledge Sources Guidance Categories Multilingual Real-time Translation Test”Fin, own website
#1 in Multilingual AI voice agent platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Fin over Voice uses Apex Flash 2.0, a model designed for low latency interactions, delivering experiences that feel natural. [ 08.A ]”Fin, own website
“Procedures Data Connectors Knowledge Sources Guidance Categories Multilingual Real-time Translation Test”Fin, own website
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A resolution engine, not another chatbot. | #5 in AI agent assist tools that integrate with Salesforce | 90.0 |
Orchestrated to automate, assist, analyse and engage. | #6 in AI agent assist tools that integrate with Salesforce | 86.0 |
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Questions about Fin
How much does Fin cost?
Lister lists Fin's pricing as: $0.99 per outcome.
Who is Fin best for?
Fin is best for teams already on Intercom or those wanting standalone AI agent on existing helpdesk platforms.
Where does Fin rank?
Fin is ranked #1 in AI agent assist tools that integrate with Salesforce (Lister Score 98.0), #1 in AI agent assist tools that integrate with Zendesk (Lister Score 98.0), #1 in AI contact centre platforms that integrate with Salesforce (Lister Score 98.0), #1 in AI customer messaging platforms that integrate with Salesforce (Lister Score 98.0), #1 in Multilingual AI receptionists (Lister Score 98.0), #1 in Multilingual AI voice agent platforms (Lister Score 98.0), #1 in AI customer support agents that integrate with Salesforce (Lister Score 98.0), #1 in AI customer support agents with single sign-on (Lister Score 98.0), #1 in AI help desks that integrate with Salesforce (Lister Score 98.0), #1 in AI help desks with single sign-on (Lister Score 98.0), #1 in HIPAA compliant AI customer support agents (Lister Score 98.0), #1 in HIPAA compliant AI help desks (Lister Score 98.0), #1 in Multilingual AI help desks (Lister Score 98.0), #1 in AI agent assist tools for financial services (Lister Score 98.0), #1 in AI contact centre platforms for ecommerce (Lister Score 98.0), #1 in AI contact centre platforms for financial services (Lister Score 98.0), #1 in AI customer messaging platforms for ecommerce (Lister Score 98.0), #1 in AI customer messaging platforms for financial services (Lister Score 98.0), #1 in AI customer success platforms for SaaS companies (Lister Score 98.0), #1 in AI customer support agents for financial services (Lister Score 98.0), #1 in AI customer support agents for SaaS companies (Lister Score 98.0), #1 in AI help desks for ecommerce (Lister Score 98.0), #1 in AI help desks for financial services (Lister Score 98.0), #1 in AI help desks for SaaS companies (Lister Score 98.0), #1 in AI voice agent platforms for financial services (Lister Score 98.0), #1 in AI customer support agents for ecommerce (Lister Score 98.0), #1 in Best AI contact centre platforms (Lister Score 98.0), #1 in Best AI customer messaging platforms (Lister Score 98.0), #1 in Best AI customer success platforms (Lister Score 98.0), #1 in Best AI voice agent platforms (Lister Score 98.0), #2 in HIPAA compliant AI agent assist tools (Lister Score 98.0), #2 in HIPAA compliant AI contact centre platforms (Lister Score 98.0), #2 in HIPAA compliant AI customer messaging platforms (Lister Score 98.0), #2 in HIPAA compliant AI receptionists (Lister Score 98.0), #2 in HIPAA compliant AI voice agent platforms (Lister Score 98.0) and #5 in Top 10 AI Customer Support Tools (Lister Score 87.0).
What are the best alternatives to Fin?
The closest alternatives on Lister are Statisfy (#2 in AI agent assist tools that integrate with Salesforce), Fini AI (#3 in AI agent assist tools that integrate with Salesforce) and Intercom (#4 in AI agent assist tools that integrate with Salesforce).
When was Fin founded?
Fin was founded in 2011.
Is this your company?
Claim Fin to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.