01
Fin
Standalone AI agent deployable across Zendesk, Salesforce, HubSpot, and Freshdesk
Fin is the highest performing Customer Agent on the market. It resolves complex queries across service, sales, ecommerce and success roles.
98.0
Best Enterprise contact centre software
10 ranked, with a plain verdict on every entry.
Best Enterprise contact centre software: Top 10 Ranked. Fin ranks first, with a Lister Score of 98.0.
Fin takes the top spot on this list for Customer support teams, and allows full configuration without engineering resources. Wildix is built for sales-oriented businesses, and uses WebRTC technology for instant website visitor calls without downloads. AVOXI serves Global enterprises, and integrates seamlessly with leading contact centre applications.RANKENTRYSCORETRENDFROM
3
AVOXIAVOXI is an enterprise cloud voice platform offering global reach and deep intelligence90.0NEW–
AVOXIAVOXI is an enterprise cloud voice platform offering global reach and deep intelligence90.0NEW–8
NextivaFeatures XBert AI to handle customer conversations automatically90.0NEW$20 per user per month
NextivaFeatures XBert AI to handle customer conversations automatically90.0NEW$20 per user per month9
RingCentralIs named a Gartner Magic Quadrant Leader for twelve consecutive years90.0NEW$19.99/user/month
RingCentralIs named a Gartner Magic Quadrant Leader for twelve consecutive years90.0NEW$19.99/user/month10
TalkdeskDeploys specialised autonomous AI agents to execute real customer experience tasks88.0NEW–
TalkdeskDeploys specialised autonomous AI agents to execute real customer experience tasks88.0NEW–CURATED · UPDATED REGULARLY
The ranking, in detail
02
Wildix
Close more deals with AI-enhanced unified communications
Wildix is an AI-driven UCaaS platform designed to power business growth through secure communications. It removes barriers for remote teams and ensures every conversation drives real impact.
94.0
03
AVOXI
International voice done right
AVOXI is an enterprise cloud voice platform offering global reach and deep intelligence. It serves as a single solution for managing international communications.
90.0
04
CloudCall
The integrated communication platform powering staffing and recruiting
CloudCall is an integrated communication platform and VoIP solution.
90.0
05
Dialpad Connect
Enterprise-grade communications for high-volume contact centres
Dialpad Connect is a team collaboration solution that captures all communications. It combines voice, video, messaging, and AI in one app for full context.
90.0
06
Exotel
The AI-Led CX ecosystem for unified intelligence
Exotel is an AI-led customer experience platform that unifies agents and automation. It helps enterprises reduce repeat contacts and lower service costs through intelligent voice and chat solutions.
90.0
07
Genesys
Start orchestrating experiences instead of automating interactions
Genesys Cloud CX is an AI-powered platform for orchestrating customer experiences. It connects customer intent to the people, systems and workflows that resolve interactions.
90.0
08
Nextiva
All-in-one unified communications platform with advanced analytics
Nextiva is an AI customer experience management platform. It offers unified communications and CX solutions.
90.0
09
RingCentral
Comprehensive unified communications for the modern enterprise
RingCentral is an Agentic Voice AI platform that automates and analyses customer interactions.
90.0
10
Talkdesk
The hybrid workforce starts here.
Talkdesk is a cloud contact centre platform combining CCaaS with Customer Experience Automation. It enables hybrid workforces by integrating autonomous AI agents with human empathy.
88.0
Not on this ranking?
Positions 1, 2 and 3 are available to buy for twelve months.
Frequently asked questions
What is the best Enterprise contact centre software?
Fin ranks first on Lister. Fin is the highest performing Customer Agent on the market. It resolves complex queries across service, sales, ecommerce and success roles.
What are the top 10 Enterprise contact centre software?
1. Fin; 2. Wildix; 3. AVOXI; 4. CloudCall; 5. Dialpad Connect; 6. Exotel; 7. Genesys; 8. Nextiva; 9. RingCentral; 10. Talkdesk.
Are there free options for Enterprise contact centre software?
Fin lists a free option in the recorded pricing. Check the provider's current terms and limits.
Who are these enterprise contact centre products built for?
Fin says it is built for Customer support teams, and Wildix for sales-oriented businesses. AVOXI says it is built for Global enterprises, and Dialpad Connect for teams seeking unified internal communication.
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