Dialpad Connect
Enterprise-grade communications for high-volume contact centres
Dialpad Connect Standard plan delivers 99-100% uptime with sentiment analysis, voicemail transcriptions, call tracking metrics, and speech-to-text capabilities. Purpose-built for large contact centres managing high call volumes with substantial operational budgets.
| Pricing from | $15/user/month |
| Best for | Large contact centres with high call volumes and large budgets |
| Website | dialpad.com |
Company facts
| Founded | 2011 |
| Headquarters | San Francisco, United States |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- Integrations
- SOC 2
What stands out
The AI tool provides voice, video, messaging, and AI in one app.
“Voice, video, messaging, and AI in one app—so teams can work with full context.”Dialpad Connect, own website
Dialpad Connect enables teams to work with full context.
“Voice, video, messaging, and AI in one app—so teams can work with full context.”Dialpad Connect, own website
Strengths and trade-offs
- Enterprise-grade uptime guarantee of 99-100% ensures reliability for mission-critical operations
- Advanced analytics including sentiment analysis and call tracking support data-driven decisions
- Sentiment analysis and advanced features add complexity to the interface
- Best suited for large teams with significant call volumes
Appears in
AI business phone systems that integrate with Salesforce
1
SkipCalls92.02
Aircall90.03
JustCall90.0RANKINGfull ranking →SOFTWAREVERIFIEDHIPAA-compliant IVR software
1
CallShaper96.02Dialpad Connect94.03
Telebroad94.0RANKINGfull ranking →AIVERIFIEDBest AI contact centre platforms
1
Fin98.02
Revve96.03Dialpad Connect94.0RANKINGfull ranking →SOFTWAREVERIFIEDHIPAA-compliant contact centre software
1CallShaper96.02Dialpad Connect94.03Telebroad94.0RANKINGfull ranking →SAASVERIFIEDTop 10 Business Phone Systems
1
RingCentral95.02
Nextiva91.53
CloudTalk88.0RANKINGfull ranking →How Dialpad Connect ranks
#6 in AI business phone systems that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Learn more Connect A team collaboration solution that captures it all. Voice, video, messaging, and AI in one app—so teams can work with full context.”Dialpad Connect, own website
“Dialpad integrates with all the apps your teams use – Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more – so no context is lost.”Dialpad Connect, own website
#3 in Best AI contact centre platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“Run a high-performing contact center that exceeds customer expectations with our real-time AI tools.”Dialpad Connect, own website
#2 in HIPAA-compliant contact centre software
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“Run a high-performing contact center that exceeds customer expectations with our real-time AI tools.”Dialpad Connect, own website
“Bring your teams and workflows together on Dialpad’s communication platform.HIPAA compliant, SOC 2 certified, with immutable audit logs and PII protection.”Dialpad Connect, own website
#2 in HIPAA-compliant IVR software
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“HD conference calls High-definition phone calls Hybrid workplace solutions I International conference calls International phone numbers IVR system”Dialpad Connect, own website
“Bring your teams and workflows together on Dialpad’s communication platform.HIPAA compliant, SOC 2 certified, with immutable audit logs and PII protection.”Dialpad Connect, own website
Alternatives to Dialpad Connect
| CallShaper All-in-one cloud contact center software | #1 in HIPAA-compliant IVR software | 96.0 |
| Telebroad The complete business communications platform | #3 in HIPAA-compliant IVR software | 94.0 |
| Aircall Customer communications evolved with AI | #4 in HIPAA-compliant IVR software | 92.0 |
| JustCall One platform for every call, text, and follow-up | #5 in HIPAA-compliant IVR software | 92.0 |
 MightyCallTop cloud call centre software with exceptional support | #6 in HIPAA-compliant IVR software | 92.0 |
 OneCloudSimple reliable calling and AI voice studio | #7 in HIPAA-compliant IVR software | 92.0 |
Questions about Dialpad Connect
How much does Dialpad Connect cost?
Lister lists Dialpad Connect's pricing as: $15/user/month.
Who is Dialpad Connect best for?
Dialpad Connect is best for large contact centres with high call volumes and large budgets.
Where does Dialpad Connect rank?
Dialpad Connect is ranked #2 in HIPAA-compliant IVR software (Lister Score 94.0), #2 in HIPAA-compliant contact centre software (Lister Score 94.0), #3 in Best AI contact centre platforms (Lister Score 94.0), #4 in Top 10 Business Phone Systems (Lister Score 84.5) and #6 in AI business phone systems that integrate with Salesforce (Lister Score 86.0).
What are the best alternatives to Dialpad Connect?
The closest alternatives on Lister are CallShaper (#1 in HIPAA-compliant IVR software), Telebroad (#3 in HIPAA-compliant IVR software) and Aircall (#4 in HIPAA-compliant IVR software).
Where is Dialpad Connect based?
Dialpad Connect is headquartered in San Francisco, United States, and was founded in 2011.
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