SOFTWARE/CUSTOMER SERVICE/IVR SOFTWARE/HIPAA-COMPLIANT IVR SOFTWARE

HIPAA-compliant IVR software

10 ranked, with a plain verdict on every entry.

VERIFIEDLISTER SCORE · UPDATED REGULARLY

CallShaper comes first on this list: it improves efficiency through automated call routing and predictive dialing capabilities. Dialpad Connect is built for Customer service teams, and executes complex workflows autonomously across voice and digital channels. Telebroad serves businesses that cannot afford to miss calls, and includes voice, call centre, messaging and fax in a single system.

RANKENTRYSCORETRENDFROM

CallShaperOffers scalability, compliance capabilities, and real-time reporting features96.0NEW–

Dialpad ConnectIntegrates with major apps like Salesforce and Microsoft Teams94.0NEW$15/user/month

TelebroadOperates on a month-to-month basis with no contracts94.0NEW–

AircallProvides AI Agents that resolve routine inquiries autonomously92.0NEW–

JustCallScores every call with AI to coach reps effectively92.0NEW–

MightyCallRoutes incoming calls to the most appropriate agents based on predefined criteria92.0NEW–

OneCloudProvides simplified HIPAA-compliant encryption for cloud faxing from any device92.0NEW–

net2phoneFeatures an AI agent that handles customer interactions automatically around the clock90.0NEW–

UJETWas built with privacy and protection at the core90.0NEW–

Sangoma TechnologiesCuts operating costs and shortens deployment times through bundled technologies82.0NEW–

CURATED · UPDATED REGULARLY

The ranking, in detail

CallShaper

All-in-one cloud contact center software

CallShaper is a cloud-based contact centre platform supporting inbound and outbound operations. It provides scalable solutions for call centres and answering services while ensuring compliance.

Best for inbound and outbound call centres

96.0

Dialpad Connect

Enterprise-grade communications for high-volume contact centres

Dialpad Connect is an AI-powered contact centre platform that helps teams exceed customer expectations. It provides real-time tools and insights to streamline business communications.

Best for Large contact centres with high call volumes and large budgets

94.0

Telebroad

The complete business communications platform

Telebroad is a complete business communications platform. It unifies phone, call centre, messaging and AI in one system.

Best for businesses that cannot afford to miss calls

94.0

Aircall

The customer communication and intelligence platform

Aircall is an intuitive, AI-powered platform bringing together intelligent voice agents and automated workflows. It enables team-led customer conversations powered by a modern phone system.

Best for Sales and Support teams

92.0

JustCall

One platform for every call, text, and follow-up

JustCall is an AI communication platform for sales and support teams. It builds seamless voice and SMS workflows on a single platform.

Best for Sales and support teams

92.0

MightyCall

Top cloud call centre software with exceptional support

MightyCall is cloud call centre software designed to power small and mid-sized businesses. It provides advanced customer service and sales tools for teams.

Best for small and mid-sized businesses

92.0

OneCloud

Simple reliable calling and AI voice studio

OneCloud is a technology provider offering business communications solutions. It delivers simple calling across devices and AI-enhanced voice tools.

Best for Contact centre operations

92.0

net2phone

AI-powered unified communications for modern business

net2phone offers unified communications and contact centre platforms powered by artificial intelligence.

Best for businesses seeking AI-driven customer experience solutions

90.0

UJET

The industry’s first true, end-to-end agentic CX solution

UJET is an AI-powered cloud contact centre platform. It unifies voice, chat, and mobile into seamless journeys.

Best for Businesses of every size

90.0

Sangoma Technologies

Affordable essential business communications

Sangoma Technologies provides affordable business communications with scalable voice, video, networking, and security solutions. It is a global leader in essential business communications offering cloud, hybrid, and on-premises UC alongside networking and SIP trunking.

Best for Hospitality businesses

82.0

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Frequently asked questions

What do the top three say they are built for?

CallShaper says it is built for inbound and outbound call centres, and Dialpad Connect for Customer service teams. Telebroad says it is built for businesses that cannot afford to miss calls.

What should a buyer check before signing up?

CallShaper states that CallShaper requires a minimum of three concurrent seats to deploy the platform. Telebroad states that high-volume texting campaigns are available only as a usage-based add-on, and Aircall that the product requires a minimum number of users which may be high for small teams. MightyCall states that MightyCall requires a minimum of three users for its core, Pro, and power plans. Those are the limits each product publishes itself, not a full account of any plan.

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