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UJET

The industry’s first true, end-to-end agentic CX solution

RANKED #5 · BEST CONTACT CENTRE WORKFORCE MANAGEMENT SOFTWARELISTERSCORE 90.0

UJET is an AI-powered cloud contact centre platform designed to modernise customer experience. It offers end-to-end agentic solutions that unify voice, chat, and mobile channels.

Best for	Businesses of every size seeking AI-driven CX
Website	ujet.cx

Company facts

Social profiles

LinkedIn, X, Facebook, Instagram, YouTube

Facilities and features

Published pricing
Self-serve sign-up
Integrations
SOC 2

What stands out

UJET was built with privacy and protection at the core.

“From SOC 2 to HIPAA and PCI, UJET was built with privacy and protection at the core.”UJET, own website

The product offers a unified CCaaS and WFM platform.

“Transform and future-proof your contact center with UJET’s unified, AI-powered Contact Center as a Service (CCaaS) and Workforce Management (WFM) platform”UJET, own website

Strengths and trade-offs

The AI tool features a CRM-first architecture with no PII storage for enhanced security.
UJET provides a unified CCaaS and WFM platform for future-proofing operations.

Appears in

AIVERIFIED

How UJET ranks

#5 in Best contact centre workforce management software

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Transform and future-proof your contact center with UJET’s unified, AI-powered Contact Center as a Service (CCaaS) and Workforce Management (WFM) platform”UJET, own website

#6 in Contact centre software for small businesses

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Easy-to-Use Contact Center Software for Businesses of Every Size”UJET, own website

“Easy-to-Use SMB Customer Service Software to Help You Scale”UJET, own website

#9 in HIPAA-compliant IVR software

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“IVR Intelligent Routing Made Easy Reporting & AI Insights Turn Customer Data into Actionable Insights”UJET, own website

“From SOC 2 to HIPAA and PCI, UJET was built with privacy and protection at the core.”UJET, own website

#10 in IVR software for small businesses

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“IVR Intelligent Routing Made Easy Reporting & AI Insights Turn Customer Data into Actionable Insights”UJET, own website

“Learn More Solutions Small & Medium Businesses Easy-to-Use SMB Customer Service Software to Help You Scale”UJET, own website

Alternatives to UJET

Daktela AI-powered contact centre platform transforming customer service	#1 in Best contact centre workforce management software	98.0
Expertflow Your AI-first customer experience journey starts here	#2 in Best contact centre workforce management software	92.0
Bright Pattern The all-in-one AI-powered contact centre	#3 in Best contact centre workforce management software	90.0
Genesys Stop automating interactions. Start orchestrating experiences.	#4 in Best contact centre workforce management software	90.0
Eleveo Elevating every encounter in your contact centre	#6 in Best contact centre workforce management software	86.0
SuccessKPI Performance platform for agentic and human customer experience	#7 in Best contact centre workforce management software	84.0

Questions about UJET

Who is UJET best for?

UJET is best for businesses of every size seeking AI-driven CX.

Where does UJET rank?

UJET is ranked #5 in Best contact centre workforce management software (Lister Score 90.0), #6 in AI contact centre platforms that integrate with Salesforce (Lister Score 90.0), #6 in Contact centre software for small businesses (Lister Score 90.0), #9 in HIPAA-compliant IVR software (Lister Score 90.0) and #10 in IVR software for small businesses (Lister Score 90.0).

What are the best alternatives to UJET?

The closest alternatives on Lister are Daktela (#1 in Best contact centre workforce management software), Expertflow (#2 in Best contact centre workforce management software) and Bright Pattern (#3 in Best contact centre workforce management software).

Is this your company?

Claim UJET to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.