10 ranked, with a plain verdict on every entry.
Daktela is an all-in-one cloud-based contact centre platform that unifies omnichannel communication. It empowers agents with AI-powered assistance and real-time insights to manage voice, chat, email, and social media seamlessly.
Expertflow is an AI-powered platform that orchestrates omnichannel customer conversations. It empowers agents with context and AI suggestions to enhance service delivery.
Bright Pattern is an omnichannel contact centre platform offering cloud and on-premise solutions. It integrates AI tools to streamline customer engagement across voice and digital channels.
Genesys Cloud CX is an AI-powered platform for orchestrating customer experiences. It connects customer intent to the people, systems and workflows that resolve interactions.
UJET is an AI-powered cloud contact centre platform. It unifies voice, chat, and mobile into seamless journeys.
Eleveo is a workforce optimisation suite for contact centres. It offers tools for recording, quality management and analytics.
SuccessKPI is a performance platform for human and agentic customer experience. It uses AI, analytics, and automation to remove obstacles in contact centres.
startelelogic is an AI-powered omnichannel CX platform unifying voice, messaging, and automation. It helps enterprises deliver faster, smarter, and more connected customer experiences.
CommunityWFM is a modern workforce management solution designed for contact centres. It fosters collaboration between analysts, supervisors, and agents to enhance forecasting and scheduling.
Verint Workforce Management helps plan and manage a distributed workforce. It ensures the right people are in the right place at the right time.
Positions 1, 2 and 3 are available to buy for twelve months.
Daktela, Expertflow and Genesys all say they are built for contact centre teams, and Bright Pattern for enterprise and mid-sized businesses.