Daktela
AI-powered contact centre platform transforming customer service
Daktela is an all-in-one cloud-based contact centre platform that unifies omnichannel communication. It empowers agents with AI-powered assistance and real-time insights to manage voice, chat, email, and social media seamlessly.
| Best for | contact centre teams |
| Website | daktela.com |
Company facts
| Social profiles | LinkedIn, X, Facebook, YouTube |
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- Mobile app
What stands out
The product automates more than 90% of customer requests using AI.
“Automate more than 90% of requests, increase conversions, simplify operators work with AI, and never miss a customer again.”Daktela, own website
The product includes helpdesk, analytics, mobile app, QA reviews, and knowledge base at no extra cost.
“Free with every licence”Daktela, own website
Strengths and trade-offs
- The product automates more than 90% of customer requests using AI.
- The product includes helpdesk, analytics, mobile app, QA reviews, and knowledge base at no extra cost.
Appears in
Best contact centre workforce management software
1Daktela98.02
Expertflow92.03
Bright Pattern90.0RANKINGfull ranking →SOFTWAREVERIFIEDContact centre software for healthcare
1Daktela98.02
Avochato96.03
Octella94.0RANKINGfull ranking →How Daktela ranks
#1 in Best contact centre workforce management software
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“€0.03 / email 04 - Workforce Management AI-driven shift planning Traffic forecasting and smart shift planning that keep coverage and costs under control.”Daktela, own website
#1 in Contact centre software for healthcare
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Daktela | Cloud-Based CCaaS Software for Omnichannel Contact Centres Platform Core Platform Contact Centre Omnichannel communication Cloud Phone Enterprise telephony Mobile App iOS & Android Desktop App Desktop client”Daktela, own website
“Banking & insurance Telecommunications Telecom operators Healthcare Medical services Manufacturing Industrial support Energy Utilities & power IT Services Tech support Travel & Hospitality”Daktela, own website
Alternatives to Daktela
| Expertflow Your AI-first customer experience journey starts here | #2 in Best contact centre workforce management software | 92.0 |
| Bright Pattern The all-in-one AI-powered contact centre | #3 in Best contact centre workforce management software | 90.0 |
 GenesysStop automating interactions. Start orchestrating experiences. | #4 in Best contact centre workforce management software | 90.0 |
 UJETThe industry’s first true, end-to-end agentic CX solution | #5 in Best contact centre workforce management software | 90.0 |
 EleveoElevating every encounter in your contact centre | #6 in Best contact centre workforce management software | 86.0 |
 SuccessKPIPerformance platform for agentic and human customer experience | #7 in Best contact centre workforce management software | 84.0 |
Questions about Daktela
Who is Daktela best for?
Daktela is best for contact centre teams.
Where does Daktela rank?
Daktela is ranked #1 in Best contact centre workforce management software (Lister Score 98.0) and #1 in Contact centre software for healthcare (Lister Score 98.0).
What are the best alternatives to Daktela?
The closest alternatives on Lister are Expertflow (#2 in Best contact centre workforce management software), Bright Pattern (#3 in Best contact centre workforce management software) and Genesys (#4 in Best contact centre workforce management software).
Is this your company?
Claim Daktela to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.