SuccessKPI
Performance platform for agentic and human customer experience
SuccessKPI is a performance platform for human and agentic customer experience. It uses AI, analytics, and automation to remove obstacles in contact centres.
| Best for | enterprise contact centres with mixed human and AI agents |
| Website | successkpi.com |
Company facts
| Social profiles | LinkedIn, X |
Facilities and features
- Published pricing
What stands out
The product combines human QA with automated scoring of all interactions.
“Human QA runs alongside AI auto-scoring of 100% of interactions, using the same evaluation forms.”SuccessKPI, own website
SuccessKPI shows agent desktop, network, and headset activity during calls.
“Agent Observability”SuccessKPI, own website
Strengths and trade-offs
- The product combines human QA with automated scoring of all interactions.
- SuccessKPI shows agent desktop, network, and headset activity during calls.
Appears in
How SuccessKPI ranks
#7 in Best contact centre workforce management software
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Get a Demo Workforce Management Forecasting, scheduling, intraday, adherence, and time-off, built on the same data as everything else.”SuccessKPI, own website
Alternatives to SuccessKPI
 DaktelaAI-powered contact centre platform transforming customer service | #1 in Best contact centre workforce management software | 98.0 |
 ExpertflowYour AI-first customer experience journey starts here | #2 in Best contact centre workforce management software | 92.0 |
 Bright PatternThe all-in-one AI-powered contact centre | #3 in Best contact centre workforce management software | 90.0 |
 GenesysStop automating interactions. Start orchestrating experiences. | #4 in Best contact centre workforce management software | 90.0 |
 UJETThe industry’s first true, end-to-end agentic CX solution | #5 in Best contact centre workforce management software | 90.0 |
 EleveoElevating every encounter in your contact centre | #6 in Best contact centre workforce management software | 86.0 |
Questions about SuccessKPI
Who is SuccessKPI best for?
SuccessKPI is best for enterprise contact centres with mixed human and AI agents.
Where does SuccessKPI rank?
SuccessKPI is ranked #7 in Best contact centre workforce management software (Lister Score 84.0).
What are the best alternatives to SuccessKPI?
The closest alternatives on Lister are Daktela (#1 in Best contact centre workforce management software), Expertflow (#2 in Best contact centre workforce management software) and Bright Pattern (#3 in Best contact centre workforce management software).
Is this your company?
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