Octella
Boost your business with a custom omnichannel contact centre
Octella provides a custom omnichannel contact centre solution that empowers teams to manage communication flows in one platform. It allows businesses to reach customers anytime and anywhere through a unified system.
| Best for | Call centres and BPO agencies |
| Website | octella.com |
Company facts
| Social profiles | LinkedIn, Facebook, Instagram, YouTube |
| Brand colour | #6c66e7 |
Facilities and features
- Published pricing
- Self-serve sign-up
- API
- Integrations
- GDPR
- Mobile app
What stands out
The product is understandable and easy to use for operators of all sizes.
“Octella's developed system is understandable and easy to use,”Octella, own website
The product achieves an average twenty-five percent higher answer rate.
“On average, 25% higher answer rate”Octella, own website
Strengths and trade-offs
- The product is understandable and easy to use for operators of all sizes.
- The product achieves an average twenty-five percent higher answer rate.
Appears in
How Octella ranks
#3 in Contact centre software for healthcare
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“The Octella team has over 25 years of experience in developing, implementing, and maintaining call center software.”Octella, own website
“Know more Healthcare Instant customer identification, various reminder solutions, and communication queues”Octella, own website
Alternatives to Octella
 DaktelaAI-powered contact centre platform transforming customer service | #1 in Contact centre software for healthcare | 98.0 |
 AvochatoThe easiest business text messaging software for teams | #2 in Contact centre software for healthcare | 96.0 |
 8x8AI-powered unified communications for customer-centric businesses | #4 in Contact centre software for healthcare | 90.0 |
 net2phoneAI-powered unified communications for modern business | #5 in Contact centre software for healthcare | 90.0 |
 PanTerra NetworksAI-powered UCaaS & business phone system for growing teams | #6 in Contact centre software for healthcare | 88.0 |
 NovelvoxThe execution layer for regulated CX | #7 in Contact centre software for healthcare | 84.0 |
Questions about Octella
Who is Octella best for?
Octella is best for call centres and BPO agencies.
Where does Octella rank?
Octella is ranked #3 in Contact centre software for healthcare (Lister Score 94.0).
What are the best alternatives to Octella?
The closest alternatives on Lister are Daktela (#1 in Contact centre software for healthcare), Avochato (#2 in Contact centre software for healthcare) and 8x8 (#4 in Contact centre software for healthcare).
Is this your company?
Claim Octella to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.