CommunityWFM
Automate your workforce management and engage your agents.
CommunityWFM is a modern workforce management solution designed for contact centres. It fosters collaboration between analysts, supervisors, and agents to enhance forecasting and scheduling.
| Best for | Contact centre workforce management professionals |
| Website | communitywfm.com |
Company facts
| Social profiles | LinkedIn, X |
Facilities and features
- Integrations
- Mobile app
What stands out
The product automates critical intraday tasks to ensure optimal staffing levels.
“CommunityWFM automates critical intraday tasks to ensure you have the right number of staff at the right time. Work smarter, not harder, and focus on what really matters.”CommunityWFM, own website
The product provides a multi-channel collaboration platform within the software.
“CommunityWFM provides a multi-channel collaboration platform directly within its software so supervisors and agents are both involved in the scheduling process.”CommunityWFM, own website
Strengths and trade-offs
- The product automates critical intraday tasks to ensure optimal staffing levels.
- The product provides a multi-channel collaboration platform within the software.
Appears in
How CommunityWFM ranks
#9 in Best contact centre workforce management software
How the score is made up: Evidence on its own site 20; How complete its published information is 12; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Contact center workforce management software for modern businesses.”CommunityWFM, own website
Alternatives to CommunityWFM
 DaktelaAI-powered contact centre platform transforming customer service | #1 in Best contact centre workforce management software | 98.0 |
 ExpertflowYour AI-first customer experience journey starts here | #2 in Best contact centre workforce management software | 92.0 |
 Bright PatternThe all-in-one AI-powered contact centre | #3 in Best contact centre workforce management software | 90.0 |
 GenesysStop automating interactions. Start orchestrating experiences. | #4 in Best contact centre workforce management software | 90.0 |
 UJETThe industry’s first true, end-to-end agentic CX solution | #5 in Best contact centre workforce management software | 90.0 |
 EleveoElevating every encounter in your contact centre | #6 in Best contact centre workforce management software | 86.0 |
Questions about CommunityWFM
Who is CommunityWFM best for?
CommunityWFM is best for contact centre workforce management professionals.
Where does CommunityWFM rank?
CommunityWFM is ranked #9 in Best contact centre workforce management software (Lister Score 80.0).
What are the best alternatives to CommunityWFM?
The closest alternatives on Lister are Daktela (#1 in Best contact centre workforce management software), Expertflow (#2 in Best contact centre workforce management software) and Bright Pattern (#3 in Best contact centre workforce management software).
Is this your company?
Claim CommunityWFM to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.