Verint Workforce Management
The right employees, the right place, the right time
Verint Workforce Management helps plan and manage a distributed workforce. It ensures the right people are in the right place at the right time.
| Best for | global contact centres |
| Website | verint.com |
Company facts
| Founded | 1994 |
| Headquarters | Melville, US |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
What stands out
Verint Workforce Management ensures the right people are in the right place at the right time.
“With Verint’s forecasting and scheduling, Google ensures it has the right people in the right place at the right time.”Verint Workforce Management, own website
The product manages hundreds of millions of conversations across a global workforce.
“the right people in the right place at the right time. Today, Verint helps Google manage hundreds of millions of conversations every year, across a workforce in 50+ locations worldwide.”Verint Workforce Management, own website
Strengths and trade-offs
- Verint Workforce Management ensures the right people are in the right place at the right time.
- The product manages hundreds of millions of conversations across a global workforce.
Appears in
How Verint Workforce Management ranks
#10 in Best contact centre workforce management software
How the score is made up: Evidence on its own site 20; How complete its published information is 14; Fit to this ranking's criteria 40; Buying information on its own site 4.
“Google chose Verint Workforce Management (WFM) to help plan and manage a workforce distributed across the globe.”Verint Workforce Management, own website
Alternatives to Verint Workforce Management
 DaktelaAI-powered contact centre platform transforming customer service | #1 in Best contact centre workforce management software | 98.0 |
 ExpertflowYour AI-first customer experience journey starts here | #2 in Best contact centre workforce management software | 92.0 |
 Bright PatternThe all-in-one AI-powered contact centre | #3 in Best contact centre workforce management software | 90.0 |
 GenesysStop automating interactions. Start orchestrating experiences. | #4 in Best contact centre workforce management software | 90.0 |
 UJETThe industry’s first true, end-to-end agentic CX solution | #5 in Best contact centre workforce management software | 90.0 |
 EleveoElevating every encounter in your contact centre | #6 in Best contact centre workforce management software | 86.0 |
Questions about Verint Workforce Management
Who is Verint Workforce Management best for?
Verint Workforce Management is best for global contact centres.
Where does Verint Workforce Management rank?
Verint Workforce Management is ranked #10 in Best contact centre workforce management software (Lister Score 78.0).
What are the best alternatives to Verint Workforce Management?
The closest alternatives on Lister are Daktela (#1 in Best contact centre workforce management software), Expertflow (#2 in Best contact centre workforce management software) and Bright Pattern (#3 in Best contact centre workforce management software).
Where is Verint Workforce Management based?
Verint Workforce Management is headquartered in Melville, US, and was founded in 1994.
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