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Intercom

The complete conversational relationship platform

RANKED #1 · TOP 10 CHATBOT BUILDERSLISTERSCORE 95.0

A comprehensive customer messaging platform featuring advanced bots, proactive support tools, and a shared inbox.

Pricing from	$39/month
Best for	Growing tech companies and SaaS businesses
Website	www.intercom.com

Company facts

Founded	2011
Social profiles	LinkedIn, X, Facebook, Instagram, YouTube

Facilities and features

Published pricing
Free trial
Self-serve sign-up
Integrations

What stands out

The AI tool proactively works before your team asks to take care of admin.

“Maximize efficiency with Copilot 2 in the Inbox”Intercom, own website

The AI tool uses simulations to test complex queries before going live.

“Train and test Fin to handle complex queries”Intercom, own website

Worth knowing

The AI tool requires paying per seat and per outcome which may increase costs.

“$29 Per Seat/Mo + $0.99”Intercom, own website

Strengths and trade-offs

Powerful automation and custom bots
Excellent integration ecosystem

Can become expensive as contact volume grows

Appears in

AIVERIFIED

How Intercom ranks

#4 in AI agent assist tools that integrate with Salesforce

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website

“Surface data from Salesforce, HubSpot, and 450+ apps and integrations directly in the inbox, and bring your team over from any helpdesk without losing your content, your history, or a single day of support.”Intercom, own website

#2 in AI agent builders for small businesses

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom is the only helpdesk with a natively integrated AI Agent , Fin .”Intercom, own website

“Customer support for individuals, startups, and small businesses.”Intercom, own website

#7 in AI customer messaging platforms for financial services

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“A complete system for AI and human customer service Intercom is the only helpdesk with a natively integrated AI Agent , Fin .”Intercom, own website

“Intercom for industries: Technology , Ecommerce , Fintech , Gaming Intercom for scale: Startups , Small business , Enterprise”Intercom, own website

#4 in AI customer messaging platforms that integrate with Salesforce

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.

“A complete system for AI and human customer service Intercom is the only helpdesk with a natively integrated AI Agent , Fin .”Intercom, own website

“Surface data from Salesforce, HubSpot, and 450+ apps and integrations directly in the inbox, and bring your team over from any helpdesk without losing your content, your history, or a single day of support.”Intercom, own website

#5 in AI customer messaging platforms with a free trial

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.

“A complete system for AI and human customer service Intercom is the only helpdesk with a natively integrated AI Agent , Fin .”Intercom, own website

“From $0.99 per Fin outcome $29 per seat/mo Start free trial Key features include Fin for service, sales & ecommerce”Intercom, own website

#5 in AI customer support agents for enterprises

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website

“Collaboration, security, and multibrand features for large support teams. From $0.99 per Fin outcome $132 per seat/mo”Intercom, own website

#7 in AI customer support agents for SaaS companies

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom is the only helpdesk with a natively integrated AI Agent , Fin .”Intercom, own website

“It’s trusted by many of the most forward-thinking businesses in the world, including Anthropic, Clay, Lightspeed, Rocket Money, Gamma, and many more.”Intercom, own website

#5 in AI customer support agents for Shopify stores

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website

“Shopify Fin uses your Shopify store data to answer customer questions automatically.”Intercom, own website

#3 in AI customer support agents for small businesses

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website

“Customer support for individuals, startups, and small businesses.”Intercom, own website

#4 in AI customer support agents that integrate with Salesforce

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website

“Human agents on the Intercom helpdesk and Fin AI Agent both work from the same unified data platform, which connects to Salesforce, HubSpot, and more, so every answer draws on the same customer data.”Intercom, own website

#7 in AI customer support agents with a free trial

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website

“14 day free trial. No credit card required.”Intercom, own website

#6 in AI customer support agents with single sign-on

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website

“Every Advanced feature, plus SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center”Intercom, own website

#4 in AI help desks for enterprises

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom is a fully-featured AI-powered helpdesk”Intercom, own website

“Collaboration, security, and multibrand features for large support teams. From $0.99 per Fin outcome $132 per seat/mo”Intercom, own website

#6 in AI help desks for SaaS companies

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom is a fully-featured AI-powered helpdesk”Intercom, own website

“It’s trusted by many of the most forward-thinking businesses in the world, including Anthropic, Clay, Lightspeed, Rocket Money, Gamma, and many more.”Intercom, own website

#3 in AI help desks for small businesses

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom is a fully-featured AI-powered helpdesk”Intercom, own website

“Customer support for individuals, startups, and small businesses.”Intercom, own website

#3 in AI help desks that integrate with Salesforce

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom is a fully-featured AI-powered helpdesk”Intercom, own website

“Salesforce Service Cloud Fin resolves Salesforce cases across email, web forms, and live chat without migration.”Intercom, own website

#6 in AI help desks with a free trial

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom is a fully-featured AI-powered helpdesk”Intercom, own website

“From $0.99 per Fin outcome $29 per seat/mo Start free trial Key features include”Intercom, own website

#6 in AI help desks with single sign-on

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom is a fully-featured AI-powered helpdesk”Intercom, own website

“Every Advanced feature, plus SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center”Intercom, own website

#3 in AI IT help desks that integrate with Slack

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom is a fully-featured AI-powered helpdesk”Intercom, own website

“Connect Intercom and Fin to the tools you already use, like Slack, Shopify, and Github, so your team has full context in one workspace.”Intercom, own website

#5 in AI live chat tools that integrate with HubSpot

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.

“AI-powered helpdesk With an omnichannel inbox, AI-powered ticketing, and Copilot working alongside your human team,”Intercom, own website

“HubSpot Service Hub Fin resolves HubSpot email tickets and live chat conversations, keeping HubSpot as your system of record.”Intercom, own website

#3 in AI live chat tools that integrate with Salesforce

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.

“AI-powered helpdesk With an omnichannel inbox, AI-powered ticketing, and Copilot working alongside your human team,”Intercom, own website

“Human agents on the Intercom helpdesk and Fin AI Agent both work from the same unified data platform, which connects to Salesforce, HubSpot, and more, so every answer draws on the same customer data.”Intercom, own website

#4 in Conversational AI platforms that integrate with Salesforce

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website

“Surface data from Salesforce, HubSpot, and 450+ apps and integrations directly in the inbox, and bring your team over from any helpdesk without losing your content, your history, or a single day of support.”Intercom, own website

#4 in Enterprise complaint management software

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“One ticketing system for customer issues, back-office collaboration, and tracker tickets that resolve widespread problems, keeping everyone aligned and customers informed.”Intercom, own website

“Collaboration, security, and multibrand features for large support teams.”Intercom, own website

#3 in HIPAA compliant AI agent assist tools

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom is the only helpdesk with a natively integrated AI Agent , Fin . , meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.”Intercom, own website

“Every Advanced feature, plus SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center”Intercom, own website

#3 in HIPAA compliant AI customer messaging platforms

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.

“A complete system for AI and human customer service Intercom is the only helpdesk with a natively integrated AI Agent , Fin .”Intercom, own website

“Every Advanced feature, plus SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center”Intercom, own website

#4 in HIPAA compliant AI customer support agents

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom is the only helpdesk with a natively integrated AI Agent , Fin .”Intercom, own website

“Every Advanced feature, plus SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center”Intercom, own website

#3 in HIPAA compliant AI help desks

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Intercom helpdesk Intercom is a fully-featured AI-powered helpdesk”Intercom, own website

“Every Advanced feature, plus SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center”Intercom, own website

#7 in Shared inbox software for small businesses

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“With an omnichannel inbox, AI-powered ticketing, and Copilot working alongside your human team, you have everything you need to onboard faster, work more efficiently, and deliver better customer experiences.”Intercom, own website

“Essential Includes Fin AI Agent Customer support for individuals, startups, and small businesses.”Intercom, own website

Alternatives to Intercom

Drift Conversational marketing and sales platform	#2 in Top 10 Chatbot Builders	92.7
Microsoft Bot Framework Enterprise bot development platform	#3 in Top 10 Chatbot Builders	90.3
Tidio Customer service software with live chat and AI	#4 in Top 10 Chatbot Builders	88.0
Zendesk Answer Bot AI-powered self-service and ticket automation	#5 in Top 10 Chatbot Builders	85.7
HubSpot Chatbot Builder Conversational bots within HubSpot's CRM platform	#6 in Top 10 Chatbot Builders	83.3
Chatfuel Visual bot builder for social messaging platforms	#7 in Top 10 Chatbot Builders	81.0

Questions about Intercom

How much does Intercom cost?

Lister lists Intercom's pricing as: $39/month.

Who is Intercom best for?

Intercom is best for growing tech companies and SaaS businesses.

Where does Intercom rank?

Intercom is ranked #1 in Top 10 Chatbot Builders (Lister Score 95.0), #1 in Top 10 Live Chat Software (Lister Score 95.0), #2 in AI IT help desks for enterprises (Lister Score 92.0), #2 in Best AI IT help desks (Lister Score 92.0), #2 in AI agent builders for small businesses (Lister Score 92.0), #2 in Top 10 AI Chat Commerce Tools (Lister Score 92.7), #2 in Top 10 AI Chatbot Builders (Lister Score 92.7), #2 in Top 10 AI FAQ Tools (Lister Score 92.7), #3 in AI agent assist tools for enterprises (Lister Score 92.0), #3 in AI customer support agents for small businesses (Lister Score 92.0), #3 in AI help desks for small businesses (Lister Score 92.0), #3 in AI IT help desks that integrate with Slack (Lister Score 90.0), #3 in AI live chat tools that integrate with Salesforce (Lister Score 92.0), #3 in HIPAA compliant AI agent assist tools (Lister Score 92.0), #3 in HIPAA compliant AI customer messaging platforms (Lister Score 92.0), #3 in AI help desks that integrate with Salesforce (Lister Score 90.0), #3 in HIPAA compliant AI help desks (Lister Score 90.0), #4 in AI live chat tools for small businesses (Lister Score 92.0), #4 in AI help desks for enterprises (Lister Score 92.0), #4 in AI agent assist tools that integrate with Salesforce (Lister Score 90.0), #4 in AI customer messaging platforms that integrate with Salesforce (Lister Score 92.0), #4 in Conversational AI platforms that integrate with Salesforce (Lister Score 90.0), #4 in Enterprise complaint management software (Lister Score 94.0), #4 in AI customer support agents that integrate with Salesforce (Lister Score 90.0), #4 in HIPAA compliant AI customer support agents (Lister Score 90.0), #5 in Conversational AI platforms for enterprises (Lister Score 92.0), #5 in AI customer support agents for enterprises (Lister Score 92.0), #5 in AI customer messaging platforms with a free trial (Lister Score 92.0), #5 in AI live chat tools that integrate with HubSpot (Lister Score 92.0), #5 in AI customer support agents for Shopify stores (Lister Score 90.0), #5 in Top 10 Helpdesk Ticketing Systems (Lister Score 85.7), #6 in AI customer support agents with single sign-on (Lister Score 90.0), #6 in AI help desks with a free trial (Lister Score 90.0), #6 in AI help desks with single sign-on (Lister Score 90.0), #6 in AI help desks for SaaS companies (Lister Score 90.0), #7 in AI customer support agents with a free trial (Lister Score 90.0), #7 in AI customer messaging platforms for financial services (Lister Score 90.0), #7 in AI customer support agents for SaaS companies (Lister Score 90.0), #7 in Shared inbox software for small businesses (Lister Score 94.0) and #7 in Top 10 AI Lead-Scoring Tools (Lister Score 81.0).

What are the best alternatives to Intercom?

The closest alternatives on Lister are Drift (#2 in Top 10 Chatbot Builders), Microsoft Bot Framework (#3 in Top 10 Chatbot Builders) and Tidio (#4 in Top 10 Chatbot Builders).

When was Intercom founded?

Intercom was founded in 2011.

Is this your company?

Claim Intercom to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.