10 ranked, with a plain verdict on every entry.
Social Intents ranks first among the top 10 AI IT help desks that integrate with Slack in 2026, with a Lister Score of 94.0.
Social Intents takes the top spot on this list: it includes a built-in help desk with ticket status and assignment. Macha is built for Support teams seeking done-for-you AI implementation. Intercom serves Startups, small businesses, and enterprises.
Social Intents is an AI customer support platform that integrates with Microsoft Teams, Slack, and Google Chat. It allows teams to handle website chat, WhatsApp, SMS, and email from their existing collaboration tools.
Macha is an AI help desk agent implemented by its own team. It automates ticket resolution while keeping human oversight in safe mode.
Intercom is a complete system for AI and human customer service. It is the only helpdesk with a natively integrated AI Agent, Fin.
IrisAgent resolves conversations, assists agents, and scores interactions with high accuracy.
Mizo deploys managed AI agents to resolve MSP tickets end-to-end. It handles intake, verification, triage, dispatch, and resolution within existing tools.
Rezolve.ai is an agentic AI service desk for IT, HR and finance. It resolves requests autonomously while remaining governed at every step.
Waypoint AI offers Chip, an AI Support Engineer that resolves complex cases without pre-programmed playbooks. It also builds production agents and applications directly from user prompts.
Atomicwork is an AI-native ITSM and ESM platform run by AI Coworkers. It delivers better service for faster business at lower cost.
Aidbase is an AI-powered support ecosystem designed for SaaS startups. It helps businesses reduce support time through automated chatbots and ticketing.
Moveworks is an AI assistant platform designed to help employees search and act across business applications. It combines rich search functionality with the ability to automate workflows end-to-end.
Positions 1, 2 and 3 are available to buy for twelve months.
Social Intents ranks first on Lister. Social Intents is an AI customer support platform that integrates with Microsoft Teams, Slack, and Google Chat. It allows teams to handle website chat, WhatsApp, SMS, and email from their existing collaboration tools.
1. Social Intents; 2. Macha; 3. Intercom; 4. IrisAgent; 5. Mizo; 6. Rezolve.ai; 7. Waypoint AI; 8. Atomicwork; 9. Aidbase; 10. Moveworks.
No free option is confirmed in the recorded pricing for this ranking. Check each provider's pricing page for current plans and trials.
Social Intents says it is built for Teams using Microsoft Teams or Slack for support, and Macha for Support teams seeking done-for-you AI implementation. Intercom says it is built for Startups, small businesses, and enterprises, and Mizo for managed Service Providers.
Macha states that the AI tool requires human approval for all public replies before they reach customers. Waypoint AI states that Waypoint AI does not offer a standard free trial but only a scoped proof-of-concept. Aidbase states that the platform requires a paid plan after the seven-day free trial period ends. Those are the limits each AI tool publishes itself, not a full account of any plan.
