01
Chatbase
One agent for every customer interaction
Chatbase is the leading AI agent for customer experience. It provides conversational agents for customer support.
98.0
Best AI IT help desks with a free trial in 2026
10 ranked, with a plain verdict on every entry.
Chatbase ranks first among the top 10 AI IT help desks with a free trial in 2026, with a Lister Score of 98.0.
Chatbase ranks first here for Customer Support teams, and publishes agents across multiple channels with a single click. Neo Agent is built for managed Service Providers, and works tickets end-to-end using plain English instructions and selected tools. Social Intents serves Teams using collaboration tools.RANKENTRYSCORETRENDFROM
2
Neo AgentThe AI tool automates tasks like user onboarding significantly faster than manual methods98.0NEW–
Neo AgentThe AI tool automates tasks like user onboarding significantly faster than manual methods98.0NEW–5
KommunicateSupports multiple AI models like OpenAI and Google Gemini alongside extensive integrations92.0NEW–
KommunicateSupports multiple AI models like OpenAI and Google Gemini alongside extensive integrations92.0NEW–CURATED · UPDATED REGULARLY
The ranking, in detail
02
Neo Agent
A technician you brief, not a workflow you build.
Neo Agent is an AI automation tool designed for managed Service Providers. It handles repetitive service desk work end to end across the entire MSP stack.
98.0
03
Social Intents
AI customer support & live chat for teams
Social Intents is an AI customer support and live chat platform. It allows teams to answer customers directly from Microsoft Teams, Slack, or Google Chat.
96.0
04
InvGate Service Desk
ITSM and asset management software
InvGate Service Desk is a best-in-class service management solution for IT and beyond. It enables organisations to streamline operations and enhance asset lifecycle management.
94.0
05
Kommunicate
Custom AI Agents for Support, IT, HR, Sales & Ops on one platform
Kommunicate is an AI-powered customer service automation platform that deploys intelligent agents to handle support queries. It automates routine requests while seamlessly handing off complex issues to human agents with full context.
92.0
06
Macha
AI on your help desk, implemented by our team
Macha is an AI help desk agent implemented by its own team. It automates support tickets while keeping human oversight in safe mode.
90.0
07
Hoory AI
Scale faster with powerful customer service solutions
Hoory AI is a versatile customer service platform that automates ticket resolution and delivers round-the-clock support. It enables businesses to scale operations while ensuring consistent AI-driven assistance.
88.0
08
PeopleReign
Power to your people. Make every employee your best employee.
PeopleReign is a virtual agent for IT and HR service. It empowers employees with instant issue resolution.
86.0
09
HaloITSM
Intuitive ITSM software, Delivered by Experts
HaloITSM is an intuitive ITSM software delivered by experts. It enhances service delivery with AI-powered, rapid, and efficient ITIL-aligned Enterprise solutions.
84.0
10
ipex.cz
Transforming reactive support into predictive customer service
Ipex.cz is an omnichannel helpdesk and call centre application. It uses AI to adapt customer service processes without disrupting operations.
80.0
Not on this ranking?
Positions 1, 2 and 3 are available to buy for twelve months.
Frequently asked questions
What is the best AI IT help desks with a free trial?
Chatbase ranks first on Lister. Chatbase is the leading AI agent for customer experience. It provides conversational agents for customer support.
What are the top 10 AI IT help desks with a free trial?
1. Chatbase; 2. Neo Agent; 3. Social Intents; 4. InvGate Service Desk; 5. Kommunicate; 6. Macha; 7. Hoory AI; 8. PeopleReign; 9. HaloITSM; 10. ipex.cz.
Are there free options for AI IT help desks with a free trial?
No free option is confirmed in the recorded pricing for this ranking. Check each provider's pricing page for current plans and trials.
What do the top four say they are built for?
Chatbase says it is built for Customer Support teams, and Neo Agent for managed Service Providers. Social Intents says it is built for Teams using collaboration tools, and InvGate Service Desk for IT service teams.
What should a buyer check before signing up?
Social Intents states that the Starter plan limits users to only four seats. Those are the limits each AI tool publishes itself, not a full account of any plan.
