RANKINGS/SAAS/HELP DESKS FOR SHOPIFY STORES

Top 10 Help Desks for Shopify Stores

10 ranked on capability, adoption, value, momentum and trust, with a plain verdict on every entry.

VERIFIEDLISTER SCORE · UPDATED REGULARLY

Gorgias leads with AI-powered autonomous ticket resolution and deep Shopify order management, ideal for growth-focused stores. Tidio suits small teams wanting chat-first support with strong AI automation, whilst Zendesk serves enterprise brands requiring scalability and multilingual capabilities.

RANKENTRYSCORETRENDFROM

GorgiasAI Agent can resolve tickets autonomously and agents can refund, cancel or edit orders directly from ticket view.95.0NEW$10 per month

TidioLyro AI chatbot can solve up to 67% of customer problems automatically.91.5NEW$29/month

ZendeskEnterprise-ready platform trusted by Airbnb, Uber, Shopify and Slack with robust ticketing and scalable workflows.88.0NEW$55/agent/month

FreshdeskKnown for strong automation via Freddy AI, omnichannel support and workflow customisation across email, chat, phone and social channels.85.5NEWFree

Help ScoutBeacon widget embeds on Shopify stores and suggests relevant articles before customers open a conversation.82.0NEW$20 per user/month

RichpanelSelf-service Customer Portal lets shoppers track orders, initiate returns and process exchanges independently.79.5NEW$99/month

GladlyOrganises every interaction as a single lifelong conversation thread spanning voice, email, SMS and chat rather than tickets.77.0NEW$15/agent/month

eDeskAI Agent resolves over 70% of routine inquiries and consolidates Shopify Plus data with 200+ global marketplaces.75.5NEWCustom pricing

DelightChatConnects unlimited team members and Shopify stores across WhatsApp, Instagram, Facebook, email and live chat.75.0NEW$49/month

HappyFoxNative asset management for hardware and software plus ITIL workflows and strong SLA controls.74.0NEW$26 per user/month

CURATED · UPDATED REGULARLY

The ranking, in detail

Gorgias

Gorgias combines an intelligent AI Agent that resolves tickets autonomously with deep Shopify integration, allowing support agents to manage refunds, cancellations and order edits directly from ticket threads.

From $10 per monthBest for E-commerce store owners

95.0

Tidio

Customer service software with live chat and AI

Tidio combines live chat, ticketing and AI-powered chatbot capabilities, with Lyro AI capable of solving up to 67% of customer problems automatically whilst maintaining seamless handoff to human agents.

From $29/monthBest for Small businesses and online shops

91.5

Zendesk

Complete customer service solution

Zendesk is a mature, scalable ticketing and support platform trusted by global brands including Airbnb, Uber, Shopify and Slack. It offers robust customisation, multilingual support and enterprise-grade features.

From $55/agent/monthBest for Medium to large enterprises

88.0

Freshdesk

Delightful customer service software

Freshdesk provides broad omnichannel coverage across email, chat, phone and social media with strong automation through Freddy AI and flexible workflow customisation at accessible pricing.

From FreeBest for Small to medium businesses looking for ease of use

85.5

Help Scout

Customer service software made for people

Help Scout focuses on building meaningful customer relationships through a clean, intuitive interface. Its Beacon widget embeds on Shopify stores with intelligent article suggestions before conversations open.

From $20 per user/monthBest for Growing businesses valuing a personal touch

82.0

Richpanel

Self-service automation platform for e-commerce support

Richpanel empowers customers to resolve issues independently through a self-service portal, allowing shoppers to track orders, initiate returns and process exchanges without agent intervention.

From $99/monthBest for E-commerce brands wanting to reduce human intervention with self-service automation whilst scaling support

79.5

Gladly

Relationship-focused support platform

Gladly organises every customer interaction as a single lifelong conversation thread across voice, email, SMS and chat, prioritising personalised relationships over transactional ticket-based support.

From $15/agent/monthBest for Brands prioritising personalised customer relationships; mid-market and enterprise Shopify stores

77.0

eDesk

Multichannel support for Shopify Plus merchants

eDesk consolidates support across Shopify Plus with over 200 global marketplaces, featuring an AI Agent that resolves more than 70% of routine inquiries across integrated channels.

From Custom pricingBest for Merchants with Shopify Plus as part of a larger multichannel strategy

75.5

DelightChat

Social-first helpdesk for D2C brands

DelightChat enables D2C brands to manage customer queries across WhatsApp, Instagram, Facebook, email and live chat with unlimited team members across unlimited Shopify stores.

From $49/monthBest for D2C brands managing customer queries across WhatsApp, Instagram, Facebook, email and live chat

75.0

HappyFox

HappyFox offers unlimited tickets at affordable per-user pricing, with native asset management, ITIL workflows and strong SLA controls suitable for businesses managing multiple brands.

From $26 per user/monthBest for Traditional IT and customer support

74.0

Frequently asked questions

Which help desk is best for small Shopify stores just starting out?

Tidio and Gorgias are excellent starts. Tidio from GBP16/month offers chat and AI chatbot, solving 67% of issues automatically. Gorgias at GBP7/month provides deeper Shopify integration with autonomous ticket resolution, making it ideal for stores prioritising order management efficiency.

What's the difference between ticket-based and conversation-based helpdesks?

Ticket-based systems (Zendesk, Freshdesk, Help Scout) organise each customer issue separately for efficiency. Conversation-based systems like Gladly create a unified lifelong customer thread across all channels, prioritising relationship continuity. Choose tickets for high volume, conversations for personalised support.

Do these help desks include AI automation?

Yes, most include AI. Gorgias and Tidio lead with autonomous resolution (over 67-70%). Freshdesk offers Freddy AI, Gladly includes basic AI, whilst Help Scout focuses on self-service suggestions rather than automation. eDesk and DelightChat have AI but less emphasis. Consider AI resolution percentage when evaluating.

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SAASVERIFIED

Top 10 Help Desks for Shopify Stores

The ranking, in detail

Frequently asked questions

Which help desk is best for small Shopify stores just starting out?

What's the difference between ticket-based and conversation-based helpdesks?

Do these help desks include AI automation?

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