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Zendesk

Complete customer service solution

RANKED #1 · TOP 10 AI CUSTOMER SUPPORT TOOLSLISTERSCORE 95.0

An industry giant offering a unified agent workspace, ticketing system, and live chat capabilities.

Pricing from	$55/agent/month
Best for	Medium to large enterprises
Website	www.zendesk.co.uk

Company facts

Founded	2007
Social profiles	LinkedIn, X, Facebook, Instagram, YouTube, TikTok

Facilities and features

Published pricing
Free trial
Integrations

What stands out

Zendesk automates up to eighty percent of interactions with its AI agents.

“Automate up to 80% of interactions with Zendesk AI agents.”Zendesk, own website

The AI tool allows businesses to launch solutions in minutes rather than months.

“Launch in minutes, not months”Zendesk, own website

Strengths and trade-offs

Extensive enterprise reporting features
Seamless multi-channel ticket management

Steep learning curve for new administrators

Appears in

AIVERIFIED

How Zendesk ranks

#7 in AI customer feedback tools with a free trial

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“About us Learn why Zendesk is the leader in AI customer service”Zendesk, own website

“14-day free trial. No credit card required.”Zendesk, own website

#10 in AI help desks with a free trial

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“AI-powered customer service platform Automate up to 80% of interactions with Zendesk AI agents.”Zendesk, own website

“to main content Try it for free Platform”Zendesk, own website

#5 in Multilingual AI help desks

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“Zendesk Resolution Platform Deliver faster, higher quality resolutions with the only AI-first service platform Zendesk AI Power your service with AI that continuously improves every resolution”Zendesk, own website

“Register now Pricing Sign in Language English (US) English (UK) Español Español (LATAM) Português Français Deutsch Italiano Nederlands English (Denmark) English (Sweden) English (Australia) English (India) English (Singapore) 日本語 한국어 繁體中文 (台灣) 繁體中文 (香港特區) View demo Contact us Sign in Contact us…”Zendesk, own website

Alternatives to Zendesk

Ada	#2 in Top 10 AI Customer Support Tools	93.5
Gorgias	#3 in Top 10 AI Customer Support Tools	91.0
Freshdesk Delightful customer service software	#4 in Top 10 AI Customer Support Tools	89.0
Fin Standalone AI agent deployable across Zendesk, Salesforce, HubSpot, and Freshdesk	#5 in Top 10 AI Customer Support Tools	87.0
Help Scout Customer service software made for people	#6 in Top 10 AI Customer Support Tools	84.5
Tidio Customer service software with live chat and AI	#7 in Top 10 AI Customer Support Tools	82.0

Questions about Zendesk

How much does Zendesk cost?

Lister lists Zendesk's pricing as: $55/agent/month.

Who is Zendesk best for?

Zendesk is best for medium to large enterprises.

Where does Zendesk rank?

Zendesk is ranked #1 in Top 10 AI Customer Support Tools (Lister Score 95.0), #1 in Top 10 Help-Desk Software (Lister Score 95.0), #1 in Top 10 AI FAQ Tools (Lister Score 95.0), #1 in Top 10 Helpdesk Ticketing Systems (Lister Score 95.0), #2 in Top 10 Knowledge Base Tools (Lister Score 92.7), #2 in Top 10 Live Chat Software (Lister Score 92.7), #3 in Top 10 Help Desks for Shopify Stores (Lister Score 88.0), #4 in Top 10 AI Chat Commerce Tools (Lister Score 88.0), #4 in Top 10 Customer Feedback Platforms (Lister Score 88.0), #5 in Multilingual AI help desks (Lister Score 90.0), #6 in Top 10 Review Management Platforms (Lister Score 83.3), #7 in AI customer feedback tools with a free trial (Lister Score 90.0), #9 in Top 10 Issue Tracking Software (Lister Score 76.3), #10 in AI help desks with a free trial (Lister Score 90.0) and #10 in Top 10 Feedback Management Software (Lister Score 74.0).

What are the best alternatives to Zendesk?

The closest alternatives on Lister are Ada (#2 in Top 10 AI Customer Support Tools), Gorgias (#3 in Top 10 AI Customer Support Tools) and Freshdesk (#4 in Top 10 AI Customer Support Tools).

When was Zendesk founded?

Zendesk was founded in 2007.

Is this your company?

Claim Zendesk to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.