01
Canny
A user feedback tool that helps companies collect, organise, and analyse customer feature requests in one central hub.
95.0
Top choices for feedback management include Canny, which suits growing software teams seeking straightforward feature voting, and Productboard, ideal for enterprises requiring deep product roadmap prioritisation and customer insights integration.
RANKENTRYSCORETRENDFROM
1
CannyCanny integrates directly with popular tools like Intercom, Jira, and Slack.95.0NEW$50 per month
CannyCanny integrates directly with popular tools like Intercom, Jira, and Slack.95.0NEW$50 per month2
ProductboardProductboard connects customer feedback directly to specific product roadmap features.92.7NEW$20 per user per month
ProductboardProductboard connects customer feedback directly to specific product roadmap features.92.7NEW$20 per user per month3
UserVoiceUserVoice combines customer feedback portals with in-app widgets and satisfaction surveys.90.3NEWCustom
UserVoiceUserVoice combines customer feedback portals with in-app widgets and satisfaction surveys.90.3NEWCustom4
HotjarHotjar allows visual tracking of user behaviour alongside direct feedback collection.88.0NEW£32.00 per month
HotjarHotjar allows visual tracking of user behaviour alongside direct feedback collection.88.0NEW£32.00 per month5
QualtricsQualtrics uses advanced predictive analytics and machine learning to interpret sentiment.85.7NEWCustom
QualtricsQualtrics uses advanced predictive analytics and machine learning to interpret sentiment.85.7NEWCustom6
DelightedDelighted allows users to launch branded surveys in under five minutes.83.3NEW£17.00 per month
DelightedDelighted allows users to launch branded surveys in under five minutes.83.3NEW£17.00 per month7
SurveyMonkeySurveyMonkey boasts millions of global users and extensive template libraries.81.0NEW£32.00 per month
SurveyMonkeySurveyMonkey boasts millions of global users and extensive template libraries.81.0NEW£32.00 per month8
TypeformTypeform displays one question at a time to create a conversational user experience.78.7NEW£21.00 per month
TypeformTypeform displays one question at a time to create a conversational user experience.78.7NEW£21.00 per month9
PendoPendo allows feedback collection directly inside software applications without redirects.76.3NEWCustom
PendoPendo allows feedback collection directly inside software applications without redirects.76.3NEWCustom10
ZendeskZendesk links customer feedback scores directly to support agent performance tickets.74.0NEW$19 per agent per month
ZendeskZendesk links customer feedback scores directly to support agent performance tickets.74.0NEW$19 per agent per monthLAST UPDATED 2026-07-20CURATED · UPDATED REGULARLY
The ranking, in detail
02
Productboard
A comprehensive product management system that helps teams understand what users need and prioritise what to build next.
92.7
03
UserVoice
Customer feedback software designed to help product managers collect and quantify user feedback to make data-driven decisions.
90.3
04
Hotjar
Understand your web users
Behaviour analytics and feedback tool that provides heatmaps, session recordings, and direct user feedback surveys.
88.0
05
Qualtrics
The enterprise experience platform
An advanced experience management platform used by large organisations to gather customer and employee feedback at scale.
85.7
06
Delighted
Customer feedback made simple
A quick and simple customer feedback platform focused on Net Promoter Score, CSAT, and CES surveys.
83.3
07
SurveyMonkey
The standard for online questionnaires
A globally recognised online survey software that enables organisations to create and distribute custom feedback questionnaires.
81.0
08
Typeform
People-friendly forms and surveys
An online form builder known for creating engaging, conversational surveys that boost completion rates.
78.7
09
Pendo
A product experience platform that combines product analytics, in-app guidance, and feedback collection.
76.3
10
Zendesk
Customer service software that includes built-in customer satisfaction ratings and support ticket feedback mechanisms.
74.0
Frequently asked questions
What is feedback management software?
Feedback management software is a digital platform used by businesses to collect, categorise, analyse, and act upon customer or employee opinions and feature requests.
How much does feedback management software cost?
Pricing varies significantly depending on the scale and features, ranging from around $20 per month for basic plans to custom enterprise pricing for advanced analytics tools.
Why is customer feedback important for product development?
Collecting customer feedback ensures that product teams build features users actually want, which improves customer satisfaction, retention, and overall product-market fit.
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