Delighted streamlines NPS and CSAT collection across email, web, SMS and in-app channels with minimal setup friction. Its clean interface and automated workflows enable businesses to rapidly deploy feedback programmes and act on insights with built-in task management.
| Pricing from | £40/month |
| Best for | Businesses seeking fast NPS programme implementation and straightforward satisfaction measurement |
| Website | www.delighted.com |
Strengths and trade-offs
- Remarkably simple setup with survey deployment possible within hours
- Excellent multi-channel distribution including real-time SMS and in-app feedback
- Limited to NPS, CSAT and basic satisfaction metrics; insufficient for complex research
- Reporting depth shallower than full-service survey platforms
Appears in
SAAS
Top 10 Customer Feedback Tools
1Qualtrics95.02Typeform92.73SurveySparrow90.3RANKINGfull ranking →Is this your company?
Claim Delighted to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.