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Promoter.io
NPS and customer feedback platform built for service excellence
Promoter.io combines NPS surveys with follow-up workflows, closed-loop feedback management and team collaboration tools. It integrates with popular CRM and support platforms to turn feedback into action.
| Pricing from | £39 per month |
| Best for | Customer service teams seeking structured feedback loops and accountability |
| Website | www.promoter.io |
Strengths and trade-offs
- Powerful workflow automation connecting NPS responses to team action items
- Excellent native integrations with Zendesk, Salesforce and Intercom
- Interface can feel dense for users seeking simple one-off surveys
- Sentiment analysis capabilities are basic compared to dedicated text analytics tools
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