Promoter.io
NPS and customer feedback platform built for service excellence
Promoter.io combines NPS surveys with follow-up workflows, closed-loop feedback management and team collaboration tools. It integrates with popular CRM and support platforms to turn feedback into action.
| Pricing from | £39 per month |
| Best for | Customer service teams seeking structured feedback loops and accountability |
| Website | www.promoter.io |
Company facts
| Founded | 2015 |
| Headquarters | Austin, US |
| Employees | 11 to 50 |
| Social profiles | LinkedIn, X, Facebook, YouTube |
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- GDPR
What stands out
The AI tool collects feedback via email, SMS, and in-app surveys.
“Send targeted NPS, CSAT and CES surveys via email, SMS, and in-app, timed to key moments in the customer journey.”Promoter.io, own website
The AI tool provides automated insights to identify issues and actions.
“Your AI CX agent finds what s breaking, why it matters, and what to do next across surveys, reviews, and tickets.”Promoter.io, own website
Strengths and trade-offs
- Powerful workflow automation connecting NPS responses to team action items
- Excellent native integrations with Zendesk, Salesforce and Intercom
- Interface can feel dense for users seeking simple one-off surveys
- Sentiment analysis capabilities are basic compared to dedicated text analytics tools
Appears in
AI customer feedback tools that integrate with Slack
1Promoter.io94.02
UserVoice92.03
NEXT AI90.0RANKINGfull ranking →SAASTop 10 NPS & Sentiment Analysis Tools
1
Delighted95.02Promoter.io92.73
Qualtrics90.3RANKINGfull ranking →How Promoter.io ranks
#1 in AI customer feedback tools that integrate with Slack
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“AI Customer Feedback for Ecommerce and Retail Brands”Promoter.io, own website
“Learn more Slack native Receive immediate notifications, or daily and weekly digests in Slack, along with the latest customer survey scores and feedback.”Promoter.io, own website
Alternatives to Promoter.io
| UserVoice | #2 in AI customer feedback tools that integrate with Slack | 92.0 |
| NEXT AI Ambient customer intelligence | #3 in AI customer feedback tools that integrate with Slack | 90.0 |
 QualarooWebsite feedback and heatmap analytics platform | #4 in AI customer feedback tools that integrate with Slack | 90.0 |
 SupportLogicThe dedicated AI infrastructure for Customer Experience | #5 in AI customer feedback tools that integrate with Slack | 90.0 |
 TypeformPeople-friendly forms and surveys | #6 in AI customer feedback tools that integrate with Slack | 90.0 |
 SurveyMonkeyThe world's most popular survey tool | #7 in AI customer feedback tools that integrate with Slack | 86.0 |
Questions about Promoter.io
How much does Promoter.io cost?
Lister lists Promoter.io's pricing as: £39 per month.
Who is Promoter.io best for?
Promoter.io is best for customer service teams seeking structured feedback loops and accountability.
Where does Promoter.io rank?
Promoter.io is ranked #1 in AI customer feedback tools that integrate with Slack (Lister Score 94.0) and #2 in Top 10 NPS & Sentiment Analysis Tools (Lister Score 92.7).
What are the best alternatives to Promoter.io?
The closest alternatives on Lister are UserVoice (#2 in AI customer feedback tools that integrate with Slack), NEXT AI (#3 in AI customer feedback tools that integrate with Slack) and Qualaroo (#4 in AI customer feedback tools that integrate with Slack).
Where is Promoter.io based?
Promoter.io is headquartered in Austin, US, and was founded in 2015.
Is this your company?
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