Help Scout
Customer service software made for people
A shared inbox and customer communication platform built specifically for growing customer-centric teams.
| Pricing from | $20 per user/month |
| Best for | Growing businesses valuing a personal touch |
| Website | www.helpscout.com |
Company facts
| Founded | 2011 |
| Headquarters | Boston |
| Industry | Software industry |
| Social profiles | LinkedIn, X, Facebook, Instagram |
| Brand colour | #4176fa |
Facilities and features
- Published pricing
- Integrations
- SOC 2
- Mobile app
What stands out
The AI tool resolves 73% of requests on average via its agent.
“Our AI agent, Scout, resolves 73% of the requests it receives on average.”Help Scout, own website
Help Scout brings email, SMS, social, chat, and voice into one space.
“Inbox brings email, SMS, social, chat, and voice into one clean space.”Help Scout, own website
Strengths and trade-offs
- Shared inbox feels just like a normal email client
- Great built-in knowledge base builder
- Lacks some of the ultra-complex routing of enterprise rivals
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#10 in AI customer support agents for ecommerce
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Help Scout s Compass AI Agent combines frontier models with insights learned from 3+ billion conversations.”Help Scout, own website
“Customers Education SaaS Manufacturing & Logistics Real Estate Property Management Healthcare Ecommerce Financial Services Insurance Professional Services Customer stories”Help Scout, own website
#7 in AI customer support agents for insurance
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Help Scout’s Compass AI agent resolves 73% of the requests it receives on average.”Help Scout, own website
“Customers Education SaaS Manufacturing & Logistics Real Estate Property Management Healthcare Ecommerce Financial Services Insurance Professional Services Customer stories”Help Scout, own website
#9 in AI customer support agents for SaaS companies
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Help Scout s Compass AI Agent combines frontier models with insights learned from 3+ billion conversations.”Help Scout, own website
“Customers Education SaaS Manufacturing & Logistics Real Estate Property Management Healthcare Ecommerce Financial Services Insurance Professional Services Customer stories”Help Scout, own website
#7 in AI customer support agents for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“The result? Your own powerful AI agent, Scout, that delivers accurate answers, smooth escalations, and judgment that reflects your own.”Help Scout, own website
“Today, Help Scout is used by customer-centric organizations around the world, from small businesses to high-growth startups to non-profits.”Help Scout, own website
#7 in AI customer support agents that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“AI built for the right response, not just the fastest Help Scout s Compass AI Agent combines frontier models with insights learned from 3+ billion conversations.”Help Scout, own website
“Advanced workflows Two advanced SLA policies Secure customer portal Unlimited AI Drafts Round robin routing Salesforce, Jira, and HubSpot”Help Scout, own website
#8 in AI help desks for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Most AI support platforms force teams to compromise on service. With Help Scout, even the highest standards scale.”Help Scout, own website
“Today, Help Scout is used by customer-centric organizations around the world, from small businesses to high-growth startups to non-profits.”Help Scout, own website
#4 in AI help desks that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Most AI support platforms force teams to compromise on service. With Help Scout, even the highest standards scale.”Help Scout, own website
“Advanced workflows Two advanced SLA policies Secure customer portal Unlimited AI Drafts Round robin routing Salesforce, Jira, and HubSpot”Help Scout, own website
#5 in HIPAA compliant AI customer messaging platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“In Help Scout, teams work alongside AI to not only resolve conversations faster, but understand the larger story they’re telling.”Help Scout, own website
“Help Scout is HIPAA and SOC 2 Type II compliant, so you can keep customer data secure without giving up the personal support they expect.”Help Scout, own website
#9 in Shared inbox software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Inbox brings email, SMS, social, chat, and voice into one clean space.”Help Scout, own website
“Today, Help Scout is used by customer-centric organizations around the world, from small businesses to high-growth startups to non-profits.”Help Scout, own website
Alternatives to Help Scout
| Zendesk Complete customer service solution | #1 in Top 10 Helpdesk Ticketing Systems | 95.0 |
| Freshdesk Delightful customer service software | #2 in Top 10 Helpdesk Ticketing Systems | 92.7 |
 Jira Service ManagementHigh-velocity ITSM for dev and IT ops | #4 in Top 10 Helpdesk Ticketing Systems | 88.0 |
| Intercom The complete conversational relationship platform | #5 in Top 10 Helpdesk Ticketing Systems | 85.7 |
 Zoho DeskContext-aware help desk software | #6 in Top 10 Helpdesk Ticketing Systems | 83.3 |
 HubSpot Service HubCustomer service software for growing businesses | #7 in Top 10 Helpdesk Ticketing Systems | 81.0 |
Questions about Help Scout
How much does Help Scout cost?
Lister lists Help Scout's pricing as: $20 per user/month.
Who is Help Scout best for?
Help Scout is best for growing businesses valuing a personal touch.
Where does Help Scout rank?
Help Scout is ranked #3 in Top 10 Helpdesk Ticketing Systems (Lister Score 90.3), #4 in AI help desks that integrate with Salesforce (Lister Score 88.0), #4 in Top 10 AI FAQ Tools (Lister Score 88.0), #5 in HIPAA compliant AI customer messaging platforms (Lister Score 88.0), #5 in Top 10 Help Desks for Shopify Stores (Lister Score 82.0), #6 in Top 10 AI Customer Support Tools (Lister Score 84.5), #7 in AI customer support agents for small businesses (Lister Score 88.0), #7 in AI customer support agents that integrate with Salesforce (Lister Score 88.0), #7 in AI customer support agents for insurance (Lister Score 88.0), #8 in AI help desks for small businesses (Lister Score 88.0), #9 in AI customer support agents for SaaS companies (Lister Score 88.0), #9 in Shared inbox software for small businesses (Lister Score 88.0) and #10 in AI customer support agents for ecommerce (Lister Score 88.0).
What are the best alternatives to Help Scout?
The closest alternatives on Lister are Zendesk (#1 in Top 10 Helpdesk Ticketing Systems), Freshdesk (#2 in Top 10 Helpdesk Ticketing Systems) and Jira Service Management (#4 in Top 10 Helpdesk Ticketing Systems).
Where is Help Scout based?
Help Scout is headquartered in Boston, and was founded in 2011.
Is this your company?
Claim Help Scout to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.