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Freshdesk

Delightful customer service software

RANKED #2 · TOP 10 HELPDESK TICKETING SYSTEMSLISTERSCORE 92.7

An intuitive cloud-based helpdesk solution designed to help businesses deliver fast and efficient customer support.

Pricing from	Free
Best for	Small to medium businesses looking for ease of use
Website	www.freshworks.com

Strengths and trade-offs

Generous free tier for startups
Very user-friendly and clean interface

Advanced features require higher-priced plans

Appears in

AI TOOLSVERIFIED

Alternatives to Freshdesk

Zendesk Complete customer service solution	#1 in Top 10 Helpdesk Ticketing Systems	95.0
Help Scout Customer service software made for people	#3 in Top 10 Helpdesk Ticketing Systems	90.3
Jira Service Management High-velocity ITSM for dev and IT ops	#4 in Top 10 Helpdesk Ticketing Systems	88.0
Intercom The complete conversational relationship platform	#5 in Top 10 Helpdesk Ticketing Systems	85.7
Zoho Desk Context-aware help desk software	#6 in Top 10 Helpdesk Ticketing Systems	83.3
HubSpot Service Hub Customer service software for growing businesses	#7 in Top 10 Helpdesk Ticketing Systems	81.0

Questions about Freshdesk

How much does Freshdesk cost?

Lister lists Freshdesk's pricing as: Free.

Is Freshdesk free?

Yes. Its pricing reads: Free.

Who is Freshdesk best for?

Freshdesk is best for small to medium businesses looking for ease of use.

Where does Freshdesk rank?

Freshdesk is ranked #2 in Top 10 Helpdesk Ticketing Systems (Lister Score 92.7), #3 in Top 10 AI FAQ Tools (Lister Score 90.3), #4 in Top 10 AI Customer Support Tools (Lister Score 89.0), #4 in Top 10 Help Desks for Shopify Stores (Lister Score 85.5), #5 in Top 10 Help-Desk Software (Lister Score 80.5) and #7 in Top 10 Knowledge Base Tools (Lister Score 81.0).

What are the best alternatives to Freshdesk?

The closest alternatives on Lister are Zendesk (#1 in Top 10 Helpdesk Ticketing Systems), Help Scout (#3 in Top 10 Helpdesk Ticketing Systems) and Jira Service Management (#4 in Top 10 Helpdesk Ticketing Systems).

Is this your company?

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