Jira Service Management
High-velocity ITSM for dev and IT ops
An IT service desk built on Atlassian, designed to connect IT and development teams for rapid incident resolution.
| Pricing from | Free |
| Best for | IT and software development teams |
| Website | www.atlassian.com |
Strengths and trade-offs
- Powerful ITIL-certified service management features
- Deep integration with software development tools
- Steep learning curve for non-technical users
Appears in
Top 10 Help-Desk Software
1
Zendesk95.02
Freshservice91.03Jira Service Management87.5RANKINGfull ranking →SAASTop 10 Helpdesk Ticketing Systems
1Zendesk95.02Freshdesk92.73
Help Scout90.3RANKINGfull ranking →Alternatives to Jira Service Management
| Zendesk Complete customer service solution | #1 in Top 10 Help-Desk Software | 95.0 |
| Freshservice | #2 in Top 10 Help-Desk Software | 91.0 |
 Zoho DeskContext-aware help desk software | #4 in Top 10 Help-Desk Software | 84.0 |
| Freshdesk Delightful customer service software | #5 in Top 10 Help-Desk Software | 80.5 |
 HelpSpotEmail-centric help desk with all-inclusive pricing | #6 in Top 10 Help-Desk Software | 77.0 |
 Atera IT Management PlatformComprehensive IT service management for managed service providers | #7 in Top 10 Help-Desk Software | 75.5 |
Questions about Jira Service Management
How much does Jira Service Management cost?
Lister lists Jira Service Management's pricing as: Free.
Is Jira Service Management free?
Yes. Its pricing reads: Free.
Who is Jira Service Management best for?
Jira Service Management is best for IT and software development teams.
Where does Jira Service Management rank?
Jira Service Management is ranked #3 in Top 10 Help-Desk Software (Lister Score 87.5) and #4 in Top 10 Helpdesk Ticketing Systems (Lister Score 88.0).
What are the best alternatives to Jira Service Management?
The closest alternatives on Lister are Zendesk (#1 in Top 10 Help-Desk Software), Freshservice (#2 in Top 10 Help-Desk Software) and Zoho Desk (#4 in Top 10 Help-Desk Software).
Is this your company?
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