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Jira Service Management
Atlassian-integrated service management for IT and operations teams
Jira Service Management provides internal IT and operations support with tight integration to the Atlassian ecosystem. It offers a free plan for up to 3 agents and Standard pricing at $20 per agent monthly on annual billing.
| Pricing from | Free (3 agents); $20/agent/month |
| Best for | Internal IT teams and operations departments using Atlassian products |
| Website | www.atlassian.com/software/jira/service |
Strengths and trade-offs
- Free tier suitable for small teams
- Excellent integration with other Atlassian tools
- Best suited for organisations already using Atlassian ecosystem
- May be overkill for teams not needing full ITSM
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