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Zoho Desk

Context-aware help desk software

RANKED #4 · TOP 10 HELP-DESK SOFTWARELISTERSCORE 84.0

Context-aware customer service software that includes live chat functionality within the broader Zoho suite.

Pricing from	$14/agent/month
Best for	Existing users of the Zoho ecosystem
Website	www.zoho.com/desk

Strengths and trade-offs

Extremely cost-effective entry pricing
Deep integration with Zoho CRM

Interface can feel cluttered and complex

Appears in

SAASVERIFIED

Alternatives to Zoho Desk

Zendesk Complete customer service solution	#1 in Top 10 Help-Desk Software	95.0
Freshservice	#2 in Top 10 Help-Desk Software	91.0
Jira Service Management High-velocity ITSM for dev and IT ops	#3 in Top 10 Help-Desk Software	87.5
Freshdesk Delightful customer service software	#5 in Top 10 Help-Desk Software	80.5
HelpSpot Email-centric help desk with all-inclusive pricing	#6 in Top 10 Help-Desk Software	77.0
Atera IT Management Platform Comprehensive IT service management for managed service providers	#7 in Top 10 Help-Desk Software	75.5

Questions about Zoho Desk

How much does Zoho Desk cost?

Lister lists Zoho Desk's pricing as: $14/agent/month.

Who is Zoho Desk best for?

Zoho Desk is best for existing users of the Zoho ecosystem.

Where does Zoho Desk rank?

Zoho Desk is ranked #4 in Top 10 Help-Desk Software (Lister Score 84.0), #6 in Top 10 Helpdesk Ticketing Systems (Lister Score 83.3) and #9 in Top 10 Live Chat Software (Lister Score 76.3).

What are the best alternatives to Zoho Desk?

The closest alternatives on Lister are Zendesk (#1 in Top 10 Help-Desk Software), Freshservice (#2 in Top 10 Help-Desk Software) and Jira Service Management (#3 in Top 10 Help-Desk Software).

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