01
Zendesk
Complete customer service solution
An industry-leading customer service software offering robust ticketing, live chat, and comprehensive automation tools.
95.0
Zendesk and Freshdesk stand out as the leading helpdesk ticketing systems on the market. Zendesk suits large enterprises requiring advanced customisation and omni-channel support capabilities. Meanwhile, Freshdesk is ideal for small to medium businesses seeking an intuitive, feature-rich platform with straightforward setup and excellent value for money.
RANKENTRYSCORETRENDFROM
1
ZendeskZendesk was founded in Copenhagen, Denmark, in 2007 before relocating its headquarters to the United States.95.0NEW$55/agent/month
ZendeskZendesk was founded in Copenhagen, Denmark, in 2007 before relocating its headquarters to the United States.95.0NEW$55/agent/month2
FreshdeskFreshdesk is the flagship product of Freshworks, which went public on the NASDAQ in 2021.92.7NEWFree
FreshdeskFreshdesk is the flagship product of Freshworks, which went public on the NASDAQ in 2021.92.7NEWFree3
Help ScoutHelp Scout operates as a fully remote company with team members spread across the globe.90.3NEW$20 per user/month
Help ScoutHelp Scout operates as a fully remote company with team members spread across the globe.90.3NEW$20 per user/month4
Jira Service ManagementIt integrates natively with Jira Software to link support tickets directly to software bugs and tasks.88.0NEWFree
Jira Service ManagementIt integrates natively with Jira Software to link support tickets directly to software bugs and tasks.88.0NEWFree5
IntercomIntercom pioneered the business messenger concept when it launched in San Francisco in 2011.85.7NEW$39/month
IntercomIntercom pioneered the business messenger concept when it launched in San Francisco in 2011.85.7NEW$39/month6
Zoho DeskZoho Desk is part of Zoho Corporation, which famously funds its operations without venture capital.83.3NEW$14/agent/month
Zoho DeskZoho Desk is part of Zoho Corporation, which famously funds its operations without venture capital.83.3NEW$14/agent/month7
HubSpot Service HubHubSpot was founded in 2006 by MIT graduates Brian Halligan and Dharmesh Shah.81.0NEWFree
HubSpot Service HubHubSpot was founded in 2006 by MIT graduates Brian Halligan and Dharmesh Shah.81.0NEWFree8
LiveAgentLiveAgent offers one of the largest numbers of built-in ticketing features in the industry.78.7NEW$15 per agent/month
LiveAgentLiveAgent offers one of the largest numbers of built-in ticketing features in the industry.78.7NEW$15 per agent/month9
FrontFront allows team members to comment internally on emails just like a social media thread.76.3NEW$19 per person/month
FrontFront allows team members to comment internally on emails just like a social media thread.76.3NEW$19 per person/month10
KayakoKayako was originally founded in Europe before expanding its global operations.74.0NEW$15 per agent/month
KayakoKayako was originally founded in Europe before expanding its global operations.74.0NEW$15 per agent/monthLAST UPDATED 2026-07-20CURATED · UPDATED REGULARLY
The ranking, in detail
02
Freshdesk
Delightful customer service software
An intuitive cloud-based helpdesk solution designed to help businesses deliver fast and efficient customer support.
92.7
03
Help Scout
Customer service software made for people
A shared inbox and customer communication platform built specifically for growing customer-centric teams.
90.3
04
Jira Service Management
High-velocity ITSM for dev and IT ops
An IT service desk built on Atlassian, designed to connect IT and development teams for rapid incident resolution.
88.0
05
Intercom
The complete conversational relationship platform
A customer engagement platform combining AI-powered automation with a unified helpdesk inbox.
85.7
06
Zoho Desk
Context-aware help desk software
A context-aware helpdesk software that integrates smoothly with the wider Zoho business suite.
83.3
07
HubSpot Service Hub
Customer service software for growing businesses
A customer service software built on the HubSpot CRM platform to help businesses connect support with sales and marketing.
81.0
08
LiveAgent
Helpdesk and live chat software
A feature-packed helpdesk software featuring live chat, ticketing, and a built-in call centre.
78.7
09
Front
The customer operations platform
A customer operations platform that brings emails, apps, and team collaboration into a single shared inbox.
76.3
10
Kayako
Customer service software made simple
A unified customer service platform designed to help support teams deliver personal and connected help experiences.
74.0
Frequently asked questions
What is a helpdesk ticketing system?
A helpdesk ticketing system is software that collects customer inquiries from various channels like email, chat, and social media, converting them into trackable tickets to help support teams manage, prioritise, and resolve issues efficiently.
How much do helpdesk ticketing systems cost?
Prices vary widely depending on features and user counts. Many platforms offer limited free tiers for startups, while basic paid plans typically start around $15 to $25 per agent per month, scaling up for enterprise requirements.
Do I need technical skills to set up a helpdesk?
Most modern cloud-based helpdesk systems are designed to be user-friendly with drag-and-drop builders, requiring no coding skills for basic setup. However, advanced integrations and custom workflows may require IT assistance.
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