A customer operations platform that brings emails, apps, and team collaboration into a single shared inbox.
| Pricing from | $19 per person/month |
| Best for | Collaborative account management and support teams |
| Website | front.com |
Company facts
| Social profiles | LinkedIn, Facebook, Instagram |
Front pricing
Starts at $19. Pricing as Lister records it: $19 per person/month
Front's own website mentions:
- A free trial
- Self-serve sign-up, without a sales call
Prices change: check Front's own pricing page before you buy.
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
What stands out
Front resolves up to 70% of requests using advanced AI automation.
“Resolve up to 70% of requests with AI, not just the low-hanging fruit”Front, own website
Front connects over 160 integrations to unify your entire tech stack.
“Connect your channels and most-used tools with Front’s 160+ integrations”Front, own website
Worth knowing
Front limits automation rules to ten or twenty depending on the plan tier.
“AI Topics and up to 10 automation rules”Front, own website
Strengths and trade-offs
- Excellent internal collaboration tools
- Clean, modern interface designed for speed
- Requires a minimum user count on certain plans
Appears in
Best shared inbox software
1
Chatwik100.02
DelightChat100.03
Front100.0RANKINGfull ranking →SAASTop 10 Helpdesk Ticketing Systems
1
Zendesk95.02
Freshdesk92.73
Help Scout90.3RANKINGfull ranking →Top rankings in Shared inbox
- Enterprise shared inbox software
- Shared inbox software with a free plan
- Shared inbox software for small businesses
- Shared inbox software with Gmail integration
- Shared inbox software with Outlook integration
- Shared inbox software with WhatsApp integration
How Front ranks
#3 in Best shared inbox software
How the score is made up: 20 for evidence on its own site; 20 for how complete its published information is; 40 for fit to this ranking's criteria; 20 for buying information on its own site.
“Shared inboxes Manage conversations from a collaborative inbox”Front, own website
Alternatives to Front
| Chatwik All-in-one platform for customer communication. | #1 in Best shared inbox software | 100.0 |
| DelightChat Social-first helpdesk for D2C brands | #2 in Best shared inbox software | 100.0 |
 HelpLaneAI-native helpdesk for modern teams | #4 in Best shared inbox software | 100.0 |
 Lodgestory by InboxcentralUnify messaging channels in one omnichannel inbox | #5 in Best shared inbox software | 100.0 |
 SupportBeeEmail ticketing system for collaborative customer service | #6 in Best shared inbox software | 100.0 |
 BoldDeskPowerful autonomous AI for enterprise-grade support | #7 in Best shared inbox software | 98.0 |
Questions about Front
How much does Front cost?
Front's pricing, as Lister records it: $19 per person/month.
Who is Front best for?
Front is best for collaborative account management and support teams.
Where does Front rank?
Front is ranked #3 in Best shared inbox software (Lister Score 100.0) and #9 in Top 10 Helpdesk Ticketing Systems (Lister Score 76.3).
What are the best alternatives to Front?
The closest alternatives on Lister are Chatwik (#1 in Best shared inbox software), DelightChat (#2 in Best shared inbox software) and HelpLane (#4 in Best shared inbox software).
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#3 in Best shared inbox software
#9 in Top 10 Helpdesk Ticketing Systems
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