SupportBee
Email ticketing system for collaborative customer service
SupportBee is an email ticketing system designed for collaborative customer service teams. It turns shared inboxes into organised tickets that can be assigned and discussed privately.
| Best for | small teams |
| Website | supportbee.com |
Company facts
| Founded | 2011 |
| Headquarters | Covina, US |
| Social profiles | LinkedIn, X, YouTube |
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
What stands out
The product sets up quickly without needing IT support.
“SupportBee's support ticket system is up and running in minutes — no IT department needed.”SupportBee, own website
SupportBee offers Gmail-compatible keyboard shortcuts for efficient use.
“Gmail-compatible keyboard shortcuts and real-time updates make it a joy to use.”SupportBee, own website
Worth knowing
The Startup plan limits users to only one knowledge base and team.
“1 Knowledge Base & 1 Team”SupportBee, own website
Strengths and trade-offs
- The product sets up quickly without needing IT support.
- SupportBee offers Gmail-compatible keyboard shortcuts for efficient use.
- The Startup plan limits users to only one knowledge base and team.
Appears in
Shared inbox software for small businesses
1
DelightChat100.02SupportBee100.03
BoldDesk98.0RANKINGfull ranking →SOFTWAREVERIFIEDBest shared inbox software
1
Chatwik100.02DelightChat100.03
Front100.0RANKINGfull ranking →How SupportBee ranks
#6 in Best shared inbox software
How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 20.
“A shared inbox for your team — assign tickets, comment privately, and track progress.”SupportBee, own website
#2 in Shared inbox software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 20.
“A shared inbox for your team — assign tickets, comment privately, and track progress.”SupportBee, own website
“Our most popular plan for small teams. A total of $204 per seat, billed annually.”SupportBee, own website
Alternatives to SupportBee
| DelightChat Social-first helpdesk for D2C brands | #1 in Shared inbox software for small businesses | 100.0 |
| BoldDesk Powerful autonomous AI for enterprise-grade support | #3 in Shared inbox software for small businesses | 98.0 |
 HelpDesk.comAI help desk software for support teams | #4 in Shared inbox software for small businesses | 98.0 |
 UserDeckSupport software that just works | #5 in Shared inbox software for small businesses | 98.0 |
 HelpwiseSmarter customer service made simple | #6 in Shared inbox software for small businesses | 94.0 |
 IntercomThe complete conversational relationship platform | #7 in Shared inbox software for small businesses | 94.0 |
Questions about SupportBee
Who is SupportBee best for?
SupportBee is best for small teams.
Where does SupportBee rank?
SupportBee is ranked #2 in Shared inbox software for small businesses (Lister Score 100.0) and #6 in Best shared inbox software (Lister Score 100.0).
What are the best alternatives to SupportBee?
The closest alternatives on Lister are DelightChat (#1 in Shared inbox software for small businesses), BoldDesk (#3 in Shared inbox software for small businesses) and HelpDesk.com (#4 in Shared inbox software for small businesses).
Where is SupportBee based?
SupportBee is headquartered in Covina, US, and was founded in 2011.
Is this your company?
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