Helpwise
Smarter customer service made simple
Helpwise is an easy-to-use customer service platform that manages all communication from a single place. It transforms strategies by utilising automation and collaboration features to help more customers.
| Website | helpwise.io |
Company facts
| Social profiles | LinkedIn, X, YouTube |
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- Integrations
- GDPR
- Mobile app
What stands out
The product unifies multiple customer channels into a single universal inbox view.
“Unify your customer channels and handle queries from a single view.”Helpwise, own website
Helpwise automatically assigns conversations based on team workload using smart logic.
“Assign customer queries smartly by configuring Smart Assign settings that allow you to automatically assign conversations by round robin,”Helpwise, own website
Strengths and trade-offs
- The product unifies multiple customer channels into a single universal inbox view.
- Helpwise automatically assigns conversations based on team workload using smart logic.
Appears in
How Helpwise ranks
#6 in Shared inbox software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“A shared inbox is an inbox that allows multiple people to send and receive emails from the same address. This is great for a company that might want to share the load of responding to customer inquiries, for example.”Helpwise, own website
“Billed Monthly Billed Annually (Save 20%) Standard Collaboration for small teams $15 / user / month features”Helpwise, own website
Alternatives to Helpwise
 DelightChatSocial-first helpdesk for D2C brands | #1 in Shared inbox software for small businesses | 100.0 |
 SupportBeeEmail ticketing system for collaborative customer service | #2 in Shared inbox software for small businesses | 100.0 |
 BoldDeskPowerful autonomous AI for enterprise-grade support | #3 in Shared inbox software for small businesses | 98.0 |
 HelpDesk.comAI help desk software for support teams | #4 in Shared inbox software for small businesses | 98.0 |
 UserDeckSupport software that just works | #5 in Shared inbox software for small businesses | 98.0 |
 IntercomThe complete conversational relationship platform | #7 in Shared inbox software for small businesses | 94.0 |
Questions about Helpwise
Where does Helpwise rank?
Helpwise is ranked #6 in Shared inbox software for small businesses (Lister Score 94.0).
What are the best alternatives to Helpwise?
The closest alternatives on Lister are DelightChat (#1 in Shared inbox software for small businesses), SupportBee (#2 in Shared inbox software for small businesses) and BoldDesk (#3 in Shared inbox software for small businesses).
Is this your company?
Claim Helpwise to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.