HelpDesk.com
AI help desk software for support teams
HelpDesk.com is an AI-empowered ticketing system that handles ten times more support cases. It unifies email, live chat, Messenger, and SMS into a single inbox.
| Best for | customer service teams |
| Website | helpdesk.com |
Company facts
| Founded | 2023 |
| Headquarters | Boston, US |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube, Product Hunt |
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- SOC 2
- GDPR
What stands out
The product resolves up to seventy-three percent of routine questions in chat before they become tickets.
“Resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context.”HelpDesk.com, own website
The product offers enterprise-grade security with SOC 2, GDPR, and PCI DSS compliance.
“SOC 2, GDPR, and PCI DSS (SAQ A) compliance, with role-based access, encryption, and audit logs to keep customer data protected.”HelpDesk.com, own website
Strengths and trade-offs
- The product resolves up to seventy-three percent of routine questions in chat before they become tickets.
- The product offers enterprise-grade security with SOC 2, GDPR, and PCI DSS compliance.
Appears in
Complaint management software for small businesses
1HelpDesk.com98.02
Mojo Helpdesk98.03
UserDeck98.0RANKINGfull ranking →SOFTWAREVERIFIEDIT service management software for small businesses
1HelpDesk.com98.02UserDeck98.03
UseResponse98.0RANKINGfull ranking →SOFTWAREVERIFIEDShared inbox software for small businesses
1
DelightChat100.02
SupportBee100.03
BoldDesk98.0RANKINGfull ranking →How HelpDesk.com ranks
#1 in Complaint management software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Help desk software supports customer service teams by organizing messages, managing support requests, and giving customers a single point of contact (SPOC) .”HelpDesk.com, own website
“events#send"> Small business Experience a blend of cost-effectiveness and scalability tailored for developing companies.”HelpDesk.com, own website
#1 in IT service management software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Scale up your IT help desk support and manage every technical query, from the simplest to the most complex, through a robust, multi-tiered support structure.”HelpDesk.com, own website
“events#send"> Small business Experience a blend of cost-effectiveness and scalability tailored for developing companies.”HelpDesk.com, own website
#4 in Shared inbox software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Bring email, live chat, Messenger, and SMS into one AI-assisted inbox.”HelpDesk.com, own website
“events#send"> Small business Experience a blend of cost-effectiveness and scalability tailored for developing companies.”HelpDesk.com, own website
Alternatives to HelpDesk.com
| Mojo Helpdesk Simplify support and resolve requests faster with built-in AI | #2 in Complaint management software for small businesses | 98.0 |
| UserDeck Support software that just works | #3 in Complaint management software for small businesses | 98.0 |
| UseResponse All-in-one customer service software suite | #4 in Complaint management software for small businesses | 98.0 |
 eDeskMultichannel support for Shopify Plus merchants | #5 in Complaint management software for small businesses | 96.0 |
 REVE ChatAI-powered customer engagement for smarter conversations | #6 in Complaint management software for small businesses | 94.0 |
 DoneDoneThe shared inbox and task management tool for growing teams | #7 in Complaint management software for small businesses | 92.0 |
Questions about HelpDesk.com
Who is HelpDesk.com best for?
HelpDesk.com is best for customer service teams.
Where does HelpDesk.com rank?
HelpDesk.com is ranked #1 in Complaint management software for small businesses (Lister Score 98.0), #1 in IT service management software for small businesses (Lister Score 98.0) and #4 in Shared inbox software for small businesses (Lister Score 98.0).
What are the best alternatives to HelpDesk.com?
The closest alternatives on Lister are Mojo Helpdesk (#2 in Complaint management software for small businesses), UserDeck (#3 in Complaint management software for small businesses) and UseResponse (#4 in Complaint management software for small businesses).
Where is HelpDesk.com based?
HelpDesk.com is headquartered in Boston, US, and was founded in 2023.
Is this your company?
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