01
HelpDesk.com
AI help desk software for support teams
HelpDesk.com unifies email, live chat, Messenger, and SMS into a single inbox.
98.0
Complaint management software for small businesses
10 ranked, with a plain verdict on every entry.
HelpDesk.com leads this ranking: it resolves up to seventy-three percent of routine questions in chat before they become tickets. Mojo Helpdesk is built for IT teams and growing businesses, and uses Felix AI to draft replies and summarise threads for agents. UserDeck serves startups and small businesses, and offers simple pricing with no per-agent fees.
The ranking, in detail
02
Mojo Helpdesk
Simplify support and resolve requests faster with built-in AI
Mojo Helpdesk is an all-in-one help desk platform that automates tickets and tracks performance. It offers sixteen features in every plan, including AI assistance and asset management.
98.0
03
UserDeck
Support software that just works
UserDeck is a support software platform that centralises customer communications. It helps teams stop juggling emails and social messages.
98.0
04
UseResponse
All-in-one customer service software suite
UseResponse is a scalable customer support suite offering multichannel ticketing, knowledge base, and live chat. It enables teams to automate workflows and leverage AI for efficient service delivery.
98.0
05
eDesk
Multichannel support for Shopify Plus merchants
eDesk is an AI-powered helpdesk that centralises customer messages and order data. It automates repetitive work to help teams reply faster and keep customers happy.
96.0
06
REVE Chat
AI-powered customer engagement for smarter conversations
REVE Chat is an AI-driven customer service software for businesses. It introduces an AI Agent to sell more and support faster.
94.0
07
DoneDone
The shared inbox and task management tool for growing teams
DoneDone is a help desk and task management tool that empowers small teams by capturing incoming requests. It brings emails, tasks, and to-dos into one shared place for clear ownership.
92.0
08
LiveAgent
Helpdesk and live chat software
LiveAgent is an omnichannel customer service platform combining help desk, live chat, and call centre tools.
92.0
09
Deskie
Simple multichannel helpdesk for next-level customer support
Deskie is a simple multichannel helpdesk designed to elevate customer communication. It provides all necessary tools to deliver effective support across various channels.
88.0
10
Gist
A better customer experience across support, marketing, and sales
Gist is an all-in-one platform combining email marketing, live chat, and help desk software. It unifies support, marketing, and sales tools to improve customer experience.
88.0
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Positions 1, 2 and 3 are available to buy for twelve months.
Frequently asked questions
What do the top four say they are built for?
HelpDesk.com says it is built for customer service teams, and Mojo Helpdesk for IT teams and growing businesses. UserDeck says it is built for startups and small businesses, and UseResponse for customer support teams.
What should a buyer check before signing up?
UserDeck states that the product lacks integration with e-commerce platforms at present, and UseResponse that there is currently no mobile app available for accessing the platform on the go. Deskie states that the Basic plan requires self-configuration which may be challenging for beginners. Those are the limits each product publishes itself, not a full account of any plan.