UserDeck
Support software that just works
UserDeck is a support software platform that centralises customer communications. It helps teams stop juggling emails and social messages.
| Best for | startups and small businesses |
| Website | userdeck.com |
Company facts
| Social profiles | X, Facebook, GitHub |
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
What stands out
The product offers simple pricing with no per-agent fees.
“No per-agent fees.”UserDeck, own website
UserDeck allows customers to get running in hours.
“Most customers are up and running with UserDeck in a matter of hours, not weeks.”UserDeck, own website
Worth knowing
The product lacks integration with e-commerce platforms at present.
“Attachment Size 10 MB Unlimited Conversations eComm Integration (Coming Soon) Communication Channels Email Embeddable Form Social Channels (Coming Soon)”UserDeck, own website
Strengths and trade-offs
- The product offers simple pricing with no per-agent fees.
- UserDeck allows customers to get running in hours.
- The product lacks integration with e-commerce platforms at present.
Appears in
Complaint management software for small businesses
1
HelpDesk.com98.02
Mojo Helpdesk98.03UserDeck98.0RANKINGfull ranking →SOFTWAREVERIFIEDIT service management software for small businesses
1HelpDesk.com98.02UserDeck98.03
UseResponse98.0RANKINGfull ranking →SOFTWAREVERIFIEDShared inbox software for small businesses
1
DelightChat100.02
SupportBee100.03
BoldDesk98.0RANKINGfull ranking →How UserDeck ranks
#3 in Complaint management software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Streamline Support with a Powerful Unified Inbox Bring your customer communications into one organized hub that helps your team respond promptly and personally to every inquiry.”UserDeck, own website
“Built for startups and small businesses that care about their users.”UserDeck, own website
#2 in IT service management software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Support Software That Just Works Stop juggling emails, social messages, and support tickets.”UserDeck, own website
“Built for startups and small businesses that care about their users.”UserDeck, own website
#5 in Shared inbox software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Shared Inbox Centralize customer communications to help your team respond quickly and personally.”UserDeck, own website
“Built for startups and small businesses that care about their users.”UserDeck, own website
Alternatives to UserDeck
| HelpDesk.com AI help desk software for support teams | #1 in IT service management software for small businesses | 98.0 |
| UseResponse All-in-one customer service software suite | #3 in IT service management software for small businesses | 98.0 |
 LiveAgentHelpdesk and live chat software | #4 in IT service management software for small businesses | 92.0 |
 HappyFox | #5 in IT service management software for small businesses | 90.0 |
 SupportSystemBuild better customer relationships with SupportSystem | #6 in IT service management software for small businesses | 84.0 |
 SmarterToolsDiscover the Exchange alternative | #7 in IT service management software for small businesses | 82.0 |
Questions about UserDeck
Who is UserDeck best for?
UserDeck is best for startups and small businesses.
Where does UserDeck rank?
UserDeck is ranked #2 in IT service management software for small businesses (Lister Score 98.0), #3 in Complaint management software for small businesses (Lister Score 98.0) and #5 in Shared inbox software for small businesses (Lister Score 98.0).
What are the best alternatives to UserDeck?
The closest alternatives on Lister are HelpDesk.com (#1 in IT service management software for small businesses), UseResponse (#3 in IT service management software for small businesses) and LiveAgent (#4 in IT service management software for small businesses).
Is this your company?
Claim UserDeck to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.