SmarterTools
Discover the Exchange alternative
SmarterTools provides an affordable on-premises mail server alternative to Microsoft Exchange. It is a scalable business solution suitable for enterprises and small to medium businesses.
| Best for | ISPs and hosting providers |
| Website | smartertools.com |
Company facts
| Social profiles | LinkedIn, X |
| Brand colour | #0071b0 |
Facilities and features
- Published pricing
What stands out
The product offers AI-driven spam filtering through a partnership with SpamFoo.
“AI-driven approach to comprehensive spam filtering and logical email classification (labels) to both users and administrators.”SmarterTools, own website
The product allows unlimited users and domains across a fully redundant cluster.
“SmarterMail HA provides all the functionality of SmarterMail Enterprise while allowing for an unlimited number”SmarterTools, own website
Strengths and trade-offs
- The product offers AI-driven spam filtering through a partnership with SpamFoo.
- The product allows unlimited users and domains across a fully redundant cluster.
Appears in
Self-hosted IT service management software
1
HelpSpot98.02
Nine Minds98.03
Smart Support94.0RANKINGfull ranking →SOFTWAREVERIFIEDEnterprise complaint management software
1
BoldDesk98.02HelpSpot98.03
UseResponse98.0RANKINGfull ranking →SOFTWAREVERIFIEDEnterprise IT service management software
1HelpSpot98.02
Deskpro94.03
OTRS94.0RANKINGfull ranking →SOFTWAREVERIFIEDIT service management software for small businesses
1
HelpDesk.com98.02
UserDeck98.03UseResponse98.0RANKINGfull ranking →How SmarterTools ranks
#10 in Enterprise complaint management software
How the score is made up: Evidence on its own site 20; How complete its published information is 14; Fit to this ranking's criteria 40; Buying information on its own site 8.
“An on-premises help desk platform that's built for businesses that need to deliver fast, efficient support across multiple channels such as email tickets, live chat, and phone calls.”SmarterTools, own website
“manage we have grown into a leading provider of business software for tens of thousands of small to medium-sized businesses, enterprise organizations and hosting companies in the U.S.”SmarterTools, own website
#10 in Enterprise IT service management software
How the score is made up: Evidence on its own site 20; How complete its published information is 14; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Smarter Track Help Desk Software An on-premises help desk platform that's built for businesses that need to deliver fast,”SmarterTools, own website
“manage we have grown into a leading provider of business software for tens of thousands of small to medium-sized businesses, enterprise organizations and hosting companies in the U.S.”SmarterTools, own website
#7 in IT service management software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 14; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Smarter Track Help Desk Software An on-premises help desk platform that's built for businesses that need to deliver fast,”SmarterTools, own website
“SmarterMail is an economical and scalable Exchange-level business mail server that's perfect for corporations, enterprise organizations, and small to medium businesses.”SmarterTools, own website
#8 in Self-hosted IT service management software
How the score is made up: Evidence on its own site 20; How complete its published information is 14; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Smarter Track Help Desk Software An on-premises help desk platform that's built for businesses that need to deliver fast, efficient support across multiple channels such as email tickets, live chat, and phone calls.”SmarterTools, own website
“SmarterTools also offers on-premises or cloud hosted help desk software and on-premises website and business analytics software.”SmarterTools, own website
Alternatives to SmarterTools
| HelpDesk.com AI help desk software for support teams | #1 in IT service management software for small businesses | 98.0 |
| UserDeck Support software that just works | #2 in IT service management software for small businesses | 98.0 |
| UseResponse All-in-one customer service software suite | #3 in IT service management software for small businesses | 98.0 |
 LiveAgentHelpdesk and live chat software | #4 in IT service management software for small businesses | 92.0 |
 HappyFox | #5 in IT service management software for small businesses | 90.0 |
 SupportSystemBuild better customer relationships with SupportSystem | #6 in IT service management software for small businesses | 84.0 |
Questions about SmarterTools
Who is SmarterTools best for?
SmarterTools is best for ISPs and hosting providers.
Where does SmarterTools rank?
SmarterTools is ranked #7 in IT service management software for small businesses (Lister Score 82.0), #8 in Self-hosted IT service management software (Lister Score 82.0), #10 in Enterprise complaint management software (Lister Score 82.0) and #10 in Enterprise IT service management software (Lister Score 82.0).
What are the best alternatives to SmarterTools?
The closest alternatives on Lister are HelpDesk.com (#1 in IT service management software for small businesses), UserDeck (#2 in IT service management software for small businesses) and UseResponse (#3 in IT service management software for small businesses).
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