01
HelpSpot
Email-centric help desk with all-inclusive pricing
HelpSpot is help desk software that brings order to email chaos. It manages support requests via a unified inbox and ticketing system.
98.0
Enterprise IT service management software
10 ranked, with a plain verdict on every entry.
HelpSpot ranks first here for internal and customer support teams, and offers unlimited tickets and mailboxes at every tier. Deskpro is built for Customer support, HR, operations, and IT teams, and unifies email, chat, voice, and social into one central inbox. OTRS serves IT Service Management teams, and allows users to easily manage inquiries, requirements, tasks and assets.
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The ranking, in detail
02
Deskpro
Product
Deskpro is a help desk platform designed for customer service, HR, and IT teams. It provides smart ticket routing and AI tools to enhance agent productivity.
94.0
03
OTRS
The leading solution for your service management needs
OTRS is a flexible and customisable service management platform.
94.0
04
CDESK
Product
CDESK is service and helpdesk software designed for service providers. It manages internal processes and customer-facing jobs professionally.
92.0
05
Rezolve.ai
Agentic AI service desk for IT, HR & finance
Rezolve.ai is an agentic AI service desk for IT, HR and finance. It resolves requests autonomously while remaining governed at every step.
90.0
06
SysAid
Product
SysAid is an enterprise ITSM platform featuring agentic AI that resolves incidents and fulfills requests autonomously. It enables organisations to go live in weeks rather than months, with configuration handled by the internal team.
90.0
07
HaloITSM
Product
HaloITSM is an intuitive ITSM software delivered by experts. It enhances service delivery with AI-powered, rapid, and efficient ITIL-aligned Enterprise solutions.
88.0
08
ManageEngine
Total visibility and complete control powered by AI
ManageEngine provides IT operations, cybersecurity and service management software. It offers AI-powered solutions for identity, endpoint and cloud management.
84.0
09
OpenText
OpenText provides secure information management solutions to unlock data and fuel AI with trust. The platform unifies data seamlessly across enterprises to eliminate silos and improve collaboration.
84.0
10
SmarterTools
Discover the Exchange alternative
SmarterTools provides an affordable on-premises mail server alternative to Microsoft Exchange. It is a scalable business solution suitable for enterprises and small to medium businesses.
82.0
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Positions 1, 2 and 3 are available to buy for twelve months.
Frequently asked questions
What do the top four say they are built for?
HelpSpot says it is built for internal and customer support teams, and Deskpro for Customer support, HR, operations, and IT teams. OTRS says it is built for IT Service Management teams, and CDESK for Service providers and IT teams.