The omnichannel platform for efficient support, ticket management, and support collaboration. Deploy in any cloud or self-host.
| Website | deskpro.com |
Company facts
| Founded | 2001 |
| Employees | 51 to 200 |
| Social profiles | LinkedIn, X, Instagram, YouTube, GitHub |
Facilities and features
- Published pricing
- API
- Integrations
What stands out
Deskpro unifies email, chat, voice, and social into one central inbox.
“Every conversation comes into Deskpro so your team works from one place.”Deskpro, own website
Deskpro uses AI to draft replies and summarise long ticket threads.
“Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.”Deskpro, own website
Appears in
How Deskpro ranks
#2 in Enterprise IT service management software
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“Structured queues for IT requests, automated assignment, SLA tracking, for internal and external IT teams. Deskpro for IT teams → Employee request & case management”Deskpro, own website
“Advanced flexibility for large teams that need total control $99”Deskpro, own website
Alternatives to Deskpro
 HelpSpotEmail-centric help desk with all-inclusive pricing | #1 in Enterprise IT service management software | 98.0 |
 OTRSThe leading solution for your service management needs | #3 in Enterprise IT service management software | 94.0 |
 CDESKProduct | #4 in Enterprise IT service management software | 92.0 |
 Rezolve.aiAgentic AI service desk for IT, HR & finance | #5 in Enterprise IT service management software | 90.0 |
 SysAidProduct | #6 in Enterprise IT service management software | 90.0 |
 HaloITSMProduct | #7 in Enterprise IT service management software | 88.0 |
Questions about Deskpro
Where does Deskpro rank?
Deskpro is ranked #2 in Enterprise IT service management software (Lister Score 94.0).
What are the best alternatives to Deskpro?
The closest alternatives on Lister are HelpSpot (#1 in Enterprise IT service management software), OTRS (#3 in Enterprise IT service management software) and CDESK (#4 in Enterprise IT service management software).
When was Deskpro founded?
Deskpro was founded in 2001.
Is this your company?
Claim Deskpro to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.