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Social Intents

AI customer support & live chat for teams

RANKED #1 · AI CUSTOMER SUCCESS PLATFORMS WITH A FREE TRIALLISTERSCORE 96.0

Social Intents is an AI customer support and live chat platform. It allows teams to answer customers directly from Microsoft Teams, Slack, or Google Chat.

Best for	Teams using collaboration tools
Website	socialintents.com

Company facts

Founded	2014
Employees	10 to 50
Social profiles	LinkedIn, X, Facebook

Facilities and features

Published pricing
Free trial
Self-serve sign-up
API
Integrations

What stands out

The AI tool handles routine questions and qualifies leads automatically.

“AI agents handle routine questions, qualify leads, and provide support automatically,”Social Intents, own website

The AI tool includes a built-in help desk with ticketing features.

“Help desk built in, not bolted on.”Social Intents, own website

Worth knowing

The Starter plan limits users to only four seats.

“Our Lite plan is $29/month ($21/month billed annually) with 1 seat,”Social Intents, own website

Strengths and trade-offs

The AI tool handles routine questions and qualifies leads automatically.
The AI tool includes a built-in help desk with ticketing features.

The Starter plan limits users to only four seats.

Appears in

AIVERIFIED

How Social Intents ranks

#3 in AI agent assist tools for financial services

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Assist for agents Custom AI actions & escalation routing”Social Intents, own website

“Explore Finance Secure, professional client communication with routing to the right department every time.”Social Intents, own website

#2 in AI contact centre platforms for ecommerce

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“From ecommerce stores to universities, teams use Social Intents to answer faster where their customers already are. See all industries Ecommerce”Social Intents, own website

#2 in AI customer messaging platforms for ecommerce

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“From ecommerce stores to universities, teams use Social Intents to answer faster where their customers already are. See all industries Ecommerce”Social Intents, own website

#3 in AI customer messaging platforms for financial services

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“Explore Finance Secure, professional client communication with routing to the right department every time.”Social Intents, own website

#1 in AI customer success platforms with a free trial

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“Unified inbox & contacts Conversation analytics Shortcut replies & targeting Start Free Trial Basic For growing businesses $69 /month Billed annually ($828/yr) 2 Chat Widgets 2 Domains Unlimited Seats 1,000 Conversations/mo”Social Intents, own website

#2 in AI customer support agents for ecommerce

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“From ecommerce stores to universities, teams use Social Intents to answer faster where their customers already are. See all industries Ecommerce”Social Intents, own website

#3 in AI customer support agents for financial services

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“Explore Finance Secure, professional client communication with routing to the right department every time.”Social Intents, own website

#1 in AI customer support agents for Shopify stores

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“Agencies White-label for clients AI Visibility Track AI mentions Integrations WordPress Plugin for WP sites Shopify E-commerce chat Wix Wix website chat All 50+ Integrations CRM, helpdesk, more Industries”Social Intents, own website

#1 in AI customer support agents that integrate with Microsoft Teams

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“One platform for website chat, WhatsApp, SMS, and email, with your team answering customers directly from Microsoft Teams, Slack, or Google Chat.”Social Intents, own website

#3 in AI customer support agents that integrate with WhatsApp

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“One platform for website chat, WhatsApp, SMS, and email, with your team answering customers directly from Microsoft Teams, Slack, or Google Chat.”Social Intents, own website

#2 in AI customer support agents with a free trial

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“Unified inbox & contacts Conversation analytics Shortcut replies & targeting Start Free Trial Basic For growing businesses $69 /month Billed annually ($828/yr) 2 Chat Widgets 2 Domains Unlimited Seats 1,000 Conversations/mo”Social Intents, own website

#2 in AI help desks for ecommerce

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“From ecommerce stores to universities, teams use Social Intents to answer faster where their customers already are. See all industries Ecommerce”Social Intents, own website

#3 in AI help desks for financial services

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“Explore Finance Secure, professional client communication with routing to the right department every time.”Social Intents, own website

#1 in AI help desks that integrate with Microsoft Teams

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“Help desk built in, not bolted on. Turn any conversation into a ticket with status, assignment, and email follow-up.”Social Intents, own website

“One platform for website chat, WhatsApp, SMS, and email, with your team answering customers directly from Microsoft Teams, Slack, or Google Chat.”Social Intents, own website

#4 in AI help desks that integrate with WhatsApp

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“Help desk built in, not bolted on. Turn any conversation into a ticket with status, assignment, and email follow-up.”Social Intents, own website

“One platform for website chat, WhatsApp, SMS, and email, with your team answering customers directly from Microsoft Teams, Slack, or Google Chat.”Social Intents, own website

#2 in AI help desks with a free trial

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“What happens after my trial? After your 14-day trial, you'll be prompted to choose a plan.”Social Intents, own website

#5 in AI live chat tools for ecommerce

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“From ecommerce stores to universities, teams use Social Intents to answer faster where their customers already are. See all industries Ecommerce”Social Intents, own website

#2 in AI live chat tools for financial services

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“Explore Finance Secure, professional client communication with routing to the right department every time.”Social Intents, own website

#4 in Best AI customer messaging platforms

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

#5 in Conversational AI platforms for ecommerce

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“From ecommerce stores to universities, teams use Social Intents to answer faster where their customers already are. See all industries Ecommerce”Social Intents, own website

#1 in Conversational AI platforms for financial services

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI Customer Agents + Live Chat + Help Desk Deliver instant AI customer support.”Social Intents, own website

“Explore Finance Secure, professional client communication with routing to the right department every time.”Social Intents, own website

Alternatives to Social Intents

TicketBuddy.ai AI support that knows when to ask for help	#2 in AI customer success platforms with a free trial	94.0
Wonderchat AI customer service agents for support & sales	#3 in AI customer success platforms with a free trial	94.0
Kommunicate Custom AI Agents for Support, IT, HR, sales & Ops on one platform	#4 in AI customer success platforms with a free trial	92.0
Molin AI Cut customer support costs and boost sales with AI	#5 in AI customer success platforms with a free trial	92.0
Yep AI Think less. Stress less. Let AI agents run your Shopify store.	#6 in AI customer success platforms with a free trial	92.0
IrisAgent Resolve, assist, and score on your helpdesk	#7 in AI customer success platforms with a free trial	90.0

Questions about Social Intents

Who is Social Intents best for?

Social Intents is best for teams using collaboration tools.

Where does Social Intents rank?

Social Intents is ranked #1 in AI customer success platforms with a free trial (Lister Score 96.0), #1 in AI customer support agents for Shopify stores (Lister Score 96.0), #1 in AI customer support agents that integrate with Microsoft Teams (Lister Score 94.0), #1 in AI help desks that integrate with Microsoft Teams (Lister Score 94.0), #1 in Conversational AI platforms for financial services (Lister Score 94.0), #2 in AI contact centre platforms that integrate with WhatsApp (Lister Score 94.0), #2 in AI contact centre platforms with a free trial (Lister Score 96.0), #2 in AI customer messaging platforms with a free trial (Lister Score 96.0), #2 in AI receptionists with a free trial (Lister Score 96.0), #2 in Multilingual AI receptionists (Lister Score 96.0), #2 in AI customer support agents with a free trial (Lister Score 96.0), #2 in AI help desks with a free trial (Lister Score 96.0), #2 in AI contact centre platforms for ecommerce (Lister Score 96.0), #2 in AI customer messaging platforms for ecommerce (Lister Score 96.0), #2 in AI help desks for ecommerce (Lister Score 96.0), #2 in AI live chat tools for financial services (Lister Score 94.0), #2 in AI customer support agents for ecommerce (Lister Score 96.0), #3 in AI agent assist tools with a free trial (Lister Score 96.0), #3 in AI customer support agents that integrate with WhatsApp (Lister Score 94.0), #3 in AI agent assist tools for financial services (Lister Score 94.0), #3 in AI customer messaging platforms for financial services (Lister Score 94.0), #3 in AI customer support agents for financial services (Lister Score 94.0), #3 in AI help desks for financial services (Lister Score 94.0), #4 in AI customer messaging platforms that integrate with WhatsApp (Lister Score 94.0), #4 in AI live chat tools for Shopify stores (Lister Score 96.0), #4 in AI help desks that integrate with WhatsApp (Lister Score 94.0), #4 in Best AI customer messaging platforms (Lister Score 96.0), #5 in AI live chat tools for ecommerce (Lister Score 96.0), #5 in Conversational AI platforms for ecommerce (Lister Score 96.0), #10 in AI live chat tools that integrate with WhatsApp (Lister Score 94.0) and #10 in Conversational AI platforms that integrate with WhatsApp (Lister Score 94.0).

What are the best alternatives to Social Intents?

The closest alternatives on Lister are TicketBuddy.ai (#2 in AI customer success platforms with a free trial), Wonderchat (#3 in AI customer success platforms with a free trial) and Kommunicate (#4 in AI customer success platforms with a free trial).

When was Social Intents founded?

Social Intents was founded in 2014.

Is this your company?

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