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ChatLab

AI agent for customer service across chat, voice and email

RANKED #2 · AI LIVE CHAT TOOLS FOR SHOPIFY STORESLISTERSCORE 96.0

ChatLab is an AI agent platform providing chatbot, email, voice and phone capabilities for customer support. It serves online stores and hotels by handling enquiries automatically across multiple channels.

Best for	online stores and hospitality businesses
Website	chatlab.com

Company facts

Founded	2023
Headquarters	Kraków, PL
Employees	1 to 10
Social profiles	LinkedIn, X, Facebook, YouTube

Facilities and features

Published pricing
Free trial
Self-serve sign-up
API
Integrations

What stands out

ChatLab answers in over 80 languages automatically.

“The agent learns from your website, documents and FAQs, answers in 80+ languages,”ChatLab, own website

The AI tool uses a Flow Editor for guided conversations.

“Guided conversations (Flow Editor) you draw the stages of a booking,”ChatLab, own website

Worth knowing

Free bots are deleted after ten days of inactivity.

“Free bots are deleted after 10 days of inactivity”ChatLab, own website

Strengths and trade-offs

ChatLab handles up to eighty percent of enquiries without human intervention.
The AI tool offers a seven day free trial with no credit card required.

Appears in

AIVERIFIED

How ChatLab ranks

#3 in AI live chat tools for ecommerce

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI agent for customer service · Chat, phone, WhatsApp, Messenger, Instagram, e-mail drafts”ChatLab, own website

“For hotels Features Pricing Universal Any business E-commerce Online stores Hospitality Hotels and rentals Resources Learn Help Center Blog”ChatLab, own website

#3 in Conversational AI platforms for ecommerce

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI agent for customer service · Chat, phone, WhatsApp, Messenger, Instagram, e-mail drafts Customers get answers now.”ChatLab, own website

“en For online stores AI agent for online stores Product cards, basket, order status”ChatLab, own website

Alternatives to ChatLab

LiveChat Online customer service software and chat tool	#1 in AI live chat tools for Shopify stores	98.0
DelightChat Social-first helpdesk for D2C brands	#3 in AI live chat tools for Shopify stores	96.0
Social Intents AI customer support & live chat for teams	#4 in AI live chat tools for Shopify stores	96.0
AeroChat Automate support and drive sales with AI	#5 in AI live chat tools for Shopify stores	94.0
ChatBot by Text Flat-rate pricing with AI resolutions and bundled helpdesk for sub-500 ticket teams	#6 in AI live chat tools for Shopify stores	94.0
Chatonbo Turn every visitor into a customer with an AI agent that acts.	#7 in AI live chat tools for Shopify stores	94.0

Questions about ChatLab

Who is ChatLab best for?

ChatLab is best for online stores and hospitality businesses.

Where does ChatLab rank?

ChatLab is ranked #2 in AI live chat tools for Shopify stores (Lister Score 96.0), #2 in AI live chat tools for WooCommerce stores (Lister Score 96.0), #3 in AI live chat tools for ecommerce (Lister Score 96.0), #3 in Conversational AI platforms for ecommerce (Lister Score 96.0) and #5 in AI live chat tools that integrate with WhatsApp (Lister Score 96.0).

What are the best alternatives to ChatLab?

The closest alternatives on Lister are LiveChat (#1 in AI live chat tools for Shopify stores), DelightChat (#3 in AI live chat tools for Shopify stores) and Social Intents (#4 in AI live chat tools for Shopify stores).

Where is ChatLab based?

ChatLab is headquartered in Kraków, PL, and was founded in 2023.

Is this your company?

Claim ChatLab to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.