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ChatBot by Text

Flat-rate pricing with AI resolutions and bundled helpdesk for sub-500 ticket teams

RANKED #1 · AI HELP DESKS THAT INTEGRATE WITH WHATSAPPLISTERSCORE 98.0

ChatBot by Text combines live chat and helpdesk functionality with flat per-month pricing that includes AI resolution capabilities. Designed for small teams handling under 500 tickets per month avoiding per-conversation fees.

Pricing from	$19/month
Best for	Teams under 500 tickets/month
Website	chatbot.com

Company facts

Founded	2023
Headquarters	Boston, US
Social profiles	LinkedIn, X, Facebook, Instagram, YouTube, GitHub, Product Hunt

Facilities and features

Published pricing
Free trial
Self-serve sign-up
API
Integrations
SOC 2
GDPR

What stands out

The AI tool answers customer questions 24/7.

“Answer customer questions 24/7.”ChatBot by Text, own website

The AI tool trains on business knowledge.

“Set up your AI Agent in ChatBot.com and train it on your business knowledge.”ChatBot by Text, own website

Strengths and trade-offs

Flat monthly pricing provides budget predictability for small teams
Bundled live chat and helpdesk eliminates tool proliferation

Pricing model becomes less attractive above 500 monthly tickets
Limited scalability for teams experiencing rapid growth

Appears in

AIVERIFIED

How ChatBot by Text ranks

#2 in AI help desks for small businesses

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI agent features AI chatbot training AI live chat automation AI help desk tickets Customer list Analytics Playbook Integrations Text for desktop and mobile”ChatBot by Text, own website

“Essential For small teams earning their first revenue from chat.”ChatBot by Text, own website

#1 in AI help desks that integrate with WhatsApp

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.

“AI agent features AI chatbot training AI live chat automation AI help desk tickets Customer list Analytics Playbook Integrations Text for desktop and mobile”ChatBot by Text, own website

“Connect chatbot to every channel your customers use. Add the website widget, Messenger, WhatsApp, and many other.”ChatBot by Text, own website

#1 in AI live chat tools for ecommerce

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.

“events#send">Get started AI live chat automation Manage real-time conversations from your website chat widget , mobile, messengers, and SMS .”ChatBot by Text, own website

“events#send"> Order Tracking By business events#send"> eCommerce events#send"> Education events#send"> Healthcare events#send"> Small Business events#send"> Enterprise events#send">All solutions”ChatBot by Text, own website

#6 in AI live chat tools for Shopify stores

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI-powered customer service Instant AI chatbot setup Multichannel communication AI-generated replies Advanced AI training AI-powered customer service Instant AI chatbot setup Multichannel communication AI-generated replies Advanced AI training”ChatBot by Text, own website

“Channels and selling Website chat Messenger WhatsApp SMS (Twilio) Selling through Shopify”ChatBot by Text, own website

#3 in AI live chat tools for small businesses

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“Manage real-time conversations from your website chat widget , mobile, messengers, and SMS . Assign, transfer, and resolve all chats in one place.”ChatBot by Text, own website

“Essential For small teams earning their first revenue from chat.”ChatBot by Text, own website

#4 in AI live chat tools for WooCommerce stores

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI-powered customer service Instant AI chatbot setup Multichannel communication AI-generated replies Advanced AI training AI-powered customer service Instant AI chatbot setup Multichannel communication AI-generated replies Advanced AI training”ChatBot by Text, own website

“navigation#toggleSubmenu"> Integrations Top integrations events#send"> Facebook Messenger events#send"> Twilio SMS events#send"> Klaviyo events#send"> WhatsApp events#send"> WordPress events#send"> Shopify events#send"> WooCommerce events#send"> Slack events#send">All integrations”ChatBot by Text, own website

#8 in AI live chat tools that integrate with WhatsApp

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“AI-powered customer service Instant AI chatbot setup Multichannel communication AI-generated replies Advanced AI training AI-powered customer service Instant AI chatbot setup Multichannel communication AI-generated replies Advanced AI training”ChatBot by Text, own website

“Channels and selling Website chat Messenger WhatsApp SMS (Twilio) Selling through Shopify”ChatBot by Text, own website

#1 in GDPR compliant AI help desks

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.

“AI agent features AI chatbot training AI live chat automation AI help desk tickets Customer list Analytics Playbook Integrations Text for desktop and mobile”ChatBot by Text, own website

“Text meets recognized security, privacy, payment, and accessibility standards, so your team can work with confidence. Learn more on our events#send">security page . CCPA WCAG 2.2 SOC2 GDPR PCI DSS - SAQ A BBB Accredited Business Data Privacy Framework”ChatBot by Text, own website

Alternatives to ChatBot by Text

Chatbase One agent for every customer interaction	#2 in AI help desks that integrate with WhatsApp	94.0
Revve Unified inbound and outbound AI voice and chat agents	#3 in AI help desks that integrate with WhatsApp	94.0
Social Intents One platform for omnichannel support from your team chat tools.	#4 in AI help desks that integrate with WhatsApp	94.0
Aivastark An AI agent that answers your customers and takes action, 24/7	#5 in AI help desks that integrate with WhatsApp	92.0
eDesk Multichannel support for Shopify Plus merchants	#6 in AI help desks that integrate with WhatsApp	92.0
Savena AI Customer Support that acts on real orders	#7 in AI help desks that integrate with WhatsApp	90.0

Questions about ChatBot by Text

How much does ChatBot by Text cost?

Lister lists ChatBot by Text's pricing as: $19/month.

Who is ChatBot by Text best for?

ChatBot by Text is best for teams under 500 tickets/month.

Where does ChatBot by Text rank?

ChatBot by Text is ranked #1 in AI help desks that integrate with WhatsApp (Lister Score 98.0), #1 in GDPR compliant AI help desks (Lister Score 98.0), #1 in AI live chat tools for ecommerce (Lister Score 98.0), #2 in AI help desks for small businesses (Lister Score 94.0), #3 in AI live chat tools for small businesses (Lister Score 94.0), #4 in AI live chat tools for WooCommerce stores (Lister Score 94.0), #6 in AI live chat tools for Shopify stores (Lister Score 94.0), #8 in AI live chat tools that integrate with WhatsApp (Lister Score 94.0) and #10 in Top 10 AI Customer Support Tools (Lister Score 74.0).

What are the best alternatives to ChatBot by Text?

The closest alternatives on Lister are Chatbase (#2 in AI help desks that integrate with WhatsApp), Revve (#3 in AI help desks that integrate with WhatsApp) and Social Intents (#4 in AI help desks that integrate with WhatsApp).

Where is ChatBot by Text based?

ChatBot by Text is headquartered in Boston, US, and was founded in 2023.

Is this your company?

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