LiveChat
Online customer service software and chat tool
A dedicated, lightning-fast chat application designed for sales and support teams with rich customization options.
| Pricing from | $20/agent/month |
| Best for | E-commerce websites and retail stores |
| Website | www.livechat.com |
Company facts
| Founded | 2023 |
| Headquarters | Boston, US |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube, GitHub, Product Hunt |
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- SOC 2
- GDPR
What stands out
The AI tool helps close up to 266% more sales through automated interactions.
“Close up to 266% more sales with AI live chat Track sales from your chats, measure customer satisfaction, and monitor your team’s performance over time.”LiveChat, own website
The AI tool combines SOC 2 Type 2 security with GDPR compliance for data safety.
“Secure, accessible live chat for enterprise Text combines SOC 2 Type 2–audited security with GDPR and CCPA compliance.”LiveChat, own website
Strengths and trade-offs
- Intuitive interface for both agents and visitors
- Reliable uptime and fast loading widgets
- Pricing scales per agent seat quickly
Appears in
AI live chat tools for enterprises
1
Chatbase98.02LiveChat98.03
Landbot96.0RANKINGfull ranking →AIVERIFIEDAI live chat tools for Shopify stores
1LiveChat98.02
ChatLab96.03
DelightChat96.0RANKINGfull ranking →AIVERIFIEDAI live chat tools for WooCommerce stores
1LiveChat98.02ChatLab96.03
onWebChat96.0RANKINGfull ranking →AIVERIFIEDAI live chat tools that integrate with WhatsApp
1Chatbase100.02LiveChat98.03
Ainisa96.0RANKINGfull ranking →SAASTop 10 Live Chat Software
1
Intercom95.02
Zendesk92.73LiveChat90.3RANKINGfull ranking →How LiveChat ranks
#2 in AI live chat tools for enterprises
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Text is intuitive live chat software from the team behind LiveChat.com , HelpDesk.com , and ChatBot.com , products used by 30,000+ customers worldwide.”LiveChat, own website
“AI Agent 10 AI Agents 200 AI resolutions 50 Reply suggestions Chat and ticket summaries events#send" >Compare plans Enterprise Custom AI, built and run for you.”LiveChat, own website
#1 in AI live chat tools for Shopify stores
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Text is intuitive live chat software from the team behind LiveChat.com , HelpDesk.com , and ChatBot.com , products used by 30,000+ customers worldwide.”LiveChat, own website
“Add Text by LiveChat to your Shopify store and answer customer questions with live chat. events#send" > Add to Shopify”LiveChat, own website
#1 in AI live chat tools for WooCommerce stores
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Close up to 266% more sales with AI live chat”LiveChat, own website
“Connect Shopify, WooCommerce, or any other order system so AI can check order status and answer customers in chat.”LiveChat, own website
#2 in AI live chat tools that integrate with WhatsApp
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 20.
“Text is intuitive live chat software from the team behind LiveChat.com , HelpDesk.com , and ChatBot.com , products used by 30,000+ customers worldwide.”LiveChat, own website
“Connect WhatsApp to Text by LiveChat and reply to customer messages from one inbox.”LiveChat, own website
Alternatives to LiveChat
| ChatLab AI agent for customer service across chat, voice and email | #2 in AI live chat tools for Shopify stores | 96.0 |
| DelightChat Social-first helpdesk for D2C brands | #3 in AI live chat tools for Shopify stores | 96.0 |
 Social IntentsOne platform for omnichannel support from your team chat tools. | #4 in AI live chat tools for Shopify stores | 96.0 |
 AeroChatAutomate support and drive sales with AI | #5 in AI live chat tools for Shopify stores | 94.0 |
 ChatBot by TextFlat-rate pricing with AI resolutions and bundled helpdesk for sub-500 ticket teams | #6 in AI live chat tools for Shopify stores | 94.0 |
 ChatonboTurn every visitor into a customer with an AI agent that acts. | #7 in AI live chat tools for Shopify stores | 94.0 |
Questions about LiveChat
How much does LiveChat cost?
Lister lists LiveChat's pricing as: $20/agent/month.
Who is LiveChat best for?
LiveChat is best for E-commerce websites and retail stores.
Where does LiveChat rank?
LiveChat is ranked #1 in AI live chat tools for Shopify stores (Lister Score 98.0), #1 in AI live chat tools for WooCommerce stores (Lister Score 98.0), #2 in AI live chat tools for enterprises (Lister Score 98.0), #2 in AI live chat tools that integrate with WhatsApp (Lister Score 98.0) and #3 in Top 10 Live Chat Software (Lister Score 90.3).
What are the best alternatives to LiveChat?
The closest alternatives on Lister are ChatLab (#2 in AI live chat tools for Shopify stores), DelightChat (#3 in AI live chat tools for Shopify stores) and Social Intents (#4 in AI live chat tools for Shopify stores).
Where is LiveChat based?
LiveChat is headquartered in Boston, US, and was founded in 2023.
Is this your company?
Claim LiveChat to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.