LiveAgent
Helpdesk and live chat software
A feature-packed helpdesk software featuring live chat, ticketing, and a built-in call centre.
| Pricing from | $15 per agent/month |
| Best for | Omni-channel support teams needing phone support |
| Platforms | Web, iOS, Android |
| Website | www.liveagent.com |
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
LiveAgent pricing
Starts at $15. Pricing as Lister records it: $15 per agent/month
LiveAgent's own website mentions:
- A free trial
- Self-serve sign-up, without a sales call
Prices change: check LiveAgent's own pricing page before you buy.
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- GDPR
What stands out
The AI tool includes AI agents on every plan without extra fees from LiveAgent.
“AI that answers customers and drafts replies, inside the same inbox your team already uses.”LiveAgent, own website
LiveAgent allows you to choose data centers in the EU, US, or Singapore.
“Data in the EU (Frankfurt), the US or Singapore, you choose”LiveAgent, own website
Worth knowing
LiveAgent requires users to pay their own AI provider directly for usage costs.
“You pay your AI provider directly; LiveAgent charges nothing for AI.”LiveAgent, own website
Strengths and trade-offs
- Includes a fully featured call centre solution
- Affordable starting price for core ticketing
- User interface looks a bit dated
Appears in
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DelightChat100.02
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BoldDesk98.0RANKINGfull ranking →SOFTWAREVERIFIEDBest complaint management software
1
REVE Chat94.02LiveAgent92.03
easiware84.0RANKINGfull ranking →SAASTop 10 Helpdesk Ticketing Systems
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Zendesk95.02
Freshdesk92.73
Help Scout90.3RANKINGfull ranking →Top rankings in Complaint management
All Complaint management rankings →
How LiveAgent ranks
#6 in AI help desks for enterprises
How the score is made up: 20 for evidence on its own site; 18 for how complete its published information is; 40 for fit to this ranking's criteria; 12 for buying information on its own site.
“Deliver seamless support with AI-powered help desk LiveAgent combines an all-in-one customer service platform with AI chatbot , live chat, ticketing, and call center.”LiveAgent, own website
“Viber Telegram WhatsApp See all features Enterprise A full-scale solution with extra support & exclusive services”LiveAgent, own website
#5 in AI help desks for small businesses
How the score is made up: 20 for evidence on its own site; 18 for how complete its published information is; 40 for fit to this ranking's criteria; 12 for buying information on its own site.
“Deliver seamless support with AI-powered help desk LiveAgent combines an all-in-one customer service platform with AI chatbot , live chat, ticketing, and call center.”LiveAgent, own website
“Small business Affordable ticketing platform for smaller support teams”LiveAgent, own website
#7 in AI help desks with a free trial
How the score is made up: 20 for evidence on its own site; 18 for how complete its published information is; 40 for fit to this ranking's criteria; 12 for buying information on its own site.
“Deliver seamless support with AI-powered help desk”LiveAgent, own website
“or $19 billed monthly Try for free AI Agents Ticketing Live chat Knowledgebase Customer Portal Contact forms Automation rules Integrations”LiveAgent, own website
#8 in AI help desks with single sign-on
How the score is made up: 20 for evidence on its own site; 18 for how complete its published information is; 40 for fit to this ranking's criteria; 12 for buying information on its own site.
“Deliver seamless support with AI-powered help desk”LiveAgent, own website
“Call center & IVR Time Rules Reports Proactive chat invitations Agent ratings Sound configuration Service levels (SLA) SSO Custom roles”LiveAgent, own website
#6 in AI live chat tools for enterprises
How the score is made up: 20 for evidence on its own site; 18 for how complete its published information is; 40 for fit to this ranking's criteria; 12 for buying information on its own site.
“LiveAgent combines an all-in-one customer service platform with AI chatbot , live chat, ticketing, and call center.”LiveAgent, own website
“Viber Telegram WhatsApp See all features Enterprise A full-scale solution with extra support & exclusive services”LiveAgent, own website
#2 in Best complaint management software
How the score is made up: 20 for evidence on its own site; 16 for how complete its published information is; 40 for fit to this ranking's criteria; 16 for buying information on its own site.
“Popular Knowledge base software Customer service software VoIP phone system Self-service software Inbound call center software Complaint management system”LiveAgent, own website
#8 in Complaint management software for small businesses
How the score is made up: 20 for evidence on its own site; 16 for how complete its published information is; 40 for fit to this ranking's criteria; 16 for buying information on its own site.
“Popular Knowledge base software Customer service software VoIP phone system Self-service software Inbound call center software Complaint management system”LiveAgent, own website
“Small business Affordable ticketing platform for smaller support teams”LiveAgent, own website
#4 in IT service management software for small businesses
How the score is made up: 20 for evidence on its own site; 16 for how complete its published information is; 40 for fit to this ranking's criteria; 16 for buying information on its own site.
“Deliver seamless support with AI-powered help desk LiveAgent combines an all-in-one customer service platform with AI chatbot, live chat, ticketing, and call center.”LiveAgent, own website
“Small business Affordable ticketing platform for smaller support teams”LiveAgent, own website
#5 in Multilingual AI live chat tools
How the score is made up: 20 for evidence on its own site; 20 for how complete its published information is; 40 for fit to this ranking's criteria; 16 for buying information on its own site.
“AI chatbot Answers chats around the clock Contact us Chat, phone numbers and offices”LiveAgent, own website
“This page in العربية Čeština Dansk Deutsch English Español Suomi Français Magyar Italiano 日本語 Nederlands Polski Português (Brasil) Română Slovenčina Svenska Tagalog”LiveAgent, own website
#8 in Shared inbox software for small businesses
How the score is made up: 20 for evidence on its own site; 16 for how complete its published information is; 40 for fit to this ranking's criteria; 16 for buying information on its own site.
“Manage email, chat, calls and social messages in one inbox.”LiveAgent, own website
“Small business Affordable ticketing platform for smaller support teams”LiveAgent, own website
Alternatives to LiveAgent
| REVE Chat AI-powered customer engagement for smarter conversations | #1 in Best complaint management software | 94.0 |
| easiware The best client service tool powered by AI | #3 in Best complaint management software | 84.0 |
 Filum AIAI that replies for you across every channel. | #4 in Best complaint management software | 84.0 |
 FlipDeskOrganise your service and sell more with one tool | #5 in Best complaint management software | 84.0 |
 SeelThe AI workforce for commerce | #6 in Best complaint management software | 84.0 |
 AunoaPower your business interaction with AI agents | #7 in Best complaint management software | 82.0 |
Questions about LiveAgent
How much does LiveAgent cost?
LiveAgent's pricing, as Lister records it: $15 per agent/month.
Who is LiveAgent best for?
LiveAgent is best for omni-channel support teams needing phone support.
Where does LiveAgent rank?
LiveAgent is ranked #2 in Best complaint management software (Lister Score 92.0), #4 in IT service management software for small businesses (Lister Score 92.0), #5 in Multilingual AI live chat tools (Lister Score 96.0), #5 in AI help desks for small businesses (Lister Score 90.0), #6 in AI live chat tools for enterprises (Lister Score 90.0), #6 in AI help desks for enterprises (Lister Score 90.0), #7 in AI help desks with a free trial (Lister Score 90.0), #8 in Complaint management software for small businesses (Lister Score 92.0), #8 in AI help desks with single sign-on (Lister Score 90.0), #8 in Shared inbox software for small businesses (Lister Score 92.0) and #8 in Top 10 Helpdesk Ticketing Systems (Lister Score 78.7).
What are the best alternatives to LiveAgent?
The closest alternatives on Lister are REVE Chat (#1 in Best complaint management software), easiware (#3 in Best complaint management software) and Filum AI (#4 in Best complaint management software).
Add this badge to your site
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#2 in Best complaint management software
#4 in IT service management software for small businesses
#5 in Multilingual AI live chat tools
#5 in AI help desks for small businesses
#6 in AI live chat tools for enterprises
#6 in AI help desks for enterprises
#7 in AI help desks with a free trial
#8 in Complaint management software for small businesses
#8 in AI help desks with single sign-on
#8 in Shared inbox software for small businesses
#8 in Top 10 Helpdesk Ticketing Systems
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