RANKINGS/SAAS/LIVE CHAT SOFTWARE

Top 10 Live Chat Software

10 ranked on capability, adoption, value, momentum and trust, with a plain verdict on every entry.

LISTER SCORE · UPDATED REGULARLY

Intercom is the top choice for advanced automation and product-led businesses. Zendesk suits larger enterprises requiring robust, multi-channel support ticketing. Tidio serves growing small businesses looking for an affordable, user-friendly live chat and chatbot solution.

RANKENTRYSCORETRENDFROM

IntercomPioneered the modern conversational support movement with messenger-first design.95.0NEW$39/month

ZendeskPowers customer service for over 100,000 brands globally.92.7NEW$55/agent/month

LiveChatIntegrates directly with over 200 external tools out of the box.90.3NEW$20/agent/month

TidioFeatures visual chatbot builders that require no coding knowledge.88.0NEW$29/month

HubSpot Live ChatAllows automatic routing of chats to specific sales representatives.85.7NEWFree

BrevoRebranded from Sendinblue to reflect its broader suite of digital tools.83.3NEW$25 per month

CrispProvides unique features like a shared company knowledge base and status pages.81.0NEWCustom

OlarkHas been operating as a trusted live chat provider for over a decade.78.7NEW$29/agent/month

Zoho DeskPart of a massive ecosystem containing over fifty integrated business applications.76.3NEW$14/agent/month

Freshdesk MessagingSupports messaging integration with WhatsApp, Facebook Messenger, and Apple Business Chat.74.0NEW$15/agent/month

LAST UPDATED 2026-07-20CURATED · UPDATED REGULARLY

The ranking, in detail

Intercom

The complete conversational relationship platform

A comprehensive customer messaging platform featuring advanced bots, proactive support tools, and a shared inbox.

From $39/monthBest for Growing tech companies and SaaS businesses

95.0

Zendesk

Complete customer service solution

An industry giant offering a unified agent workspace, ticketing system, and live chat capabilities.

From $55/agent/monthBest for Medium to large enterprises

92.7

LiveChat

Online customer service software and chat tool

A dedicated, lightning-fast chat application designed for sales and support teams with rich customization options.

From $20/agent/monthBest for E-commerce websites and retail stores

90.3

Tidio

Customer service software with live chat and AI

An all-in-one customer service solution combining live chat, AI chatbots, and email marketing.

From $29/monthBest for Small businesses and online shops

88.0

HubSpot Live Chat

Free live chat software for your website

A free live chat widget that connects directly to the HubSpot CRM and shared inbox.

From FreeBest for HubSpot CRM users and inbound marketers

85.7

Brevo

Formerly Sendinblue, this platform offers live chat alongside email marketing and CRM tools.

From $25 per monthBest for Multi-channel marketing on a budget

83.3

Crisp

A modern customer support workspace featuring a shared inbox, knowledge base, and chatbot builder.

From CustomBest for High-impact video branding

81.0

Olark

Live chat software and customer support tools

A straightforward, reliable live chat software with powerful search and real-time reporting features.

From $29/agent/monthBest for Teams wanting simplicity and reliability

78.7

Zoho Desk

Context-aware help desk software

Context-aware customer service software that includes live chat functionality within the broader Zoho suite.

From $14/agent/monthBest for Existing users of the Zoho ecosystem

76.3

Freshdesk Messaging

Modern omnichannel messaging software

Omnichannel messaging software that allows businesses to chat with customers across web, mobile, and social channels.

From $15/agent/monthBest for Support teams needing omnichannel communication

74.0

Frequently asked questions

What is live chat software?

Live chat software is a tool placed on a website that allows visitors to communicate instantly with customer service or sales agents in real time.

How much does live chat software cost?

Prices range from free basic tiers to over fifty pounds per agent per month for advanced enterprise plans with AI and automation.

Do I need coding skills to install live chat?

No, most live chat providers require you only to paste a single line of JavaScript onto your website or install a plugin for platforms like WordPress or Shopify.

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SAASJUL 21

Top 10 Live Chat Software

The ranking, in detail

Frequently asked questions

What is live chat software?

How much does live chat software cost?

Do I need coding skills to install live chat?

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