Omnichannel messaging software that allows businesses to chat with customers across web, mobile, and social channels.
| Pricing from | $15/agent/month |
| Best for | Support teams needing omnichannel communication |
| Website | www.freshworks.com |
Strengths and trade-offs
- Strong omnichannel inbox capabilities
- Competitive mid-tier pricing plans
- Setting up multiple channels can take time
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