Tidio
Customer service software with live chat and AI
An all-in-one customer service solution combining live chat, AI chatbots, and email marketing.
| Pricing from | $29/month |
| Best for | Small businesses and online shops |
| Website | www.tidio.com |
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube, Product Hunt |
Facilities and features
- Published pricing
- Free plan
- Self-serve sign-up
- Integrations
What stands out
The AI tool achieves a high resolution rate for customer queries.
“Our customers average a 75% resolution rate with Lyro.”Tidio, own website
Tidio unifies multiple channels into one shared inbox with full history.
“all_inbox Multichannel inbox Live Chat, email, Instagram, Messenger, and WhatsApp in one shared inbox, with one customer history behind every conversation.”Tidio, own website
Strengths and trade-offs
- Generous free tier for startups
- Very easy Shopify and WooCommerce integration
- Advanced AI features cost extra
Appears in
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Chat Whisperer90.0RANKINGfull ranking →AIVERIFIEDConversational AI platforms that integrate with Salesforce
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Richpanel92.0RANKINGfull ranking →AIVERIFIEDAI help desks that integrate with Salesforce
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Intercom90.0RANKINGfull ranking →AIVERIFIEDAI help desks with a free plan
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Molin AI92.0RANKINGfull ranking →AI TOOLSVERIFIEDTop 10 AI Customer Support Tools
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Zendesk95.02
Ada93.53
Gorgias91.0RANKINGfull ranking →SAASVERIFIEDTop 10 Help Desks for Shopify Stores
1Gorgias95.02Tidio91.53Zendesk88.0RANKINGfull ranking →AI TOOLSTop 10 AI Chatbot Builders
1
Dialogflow CX95.02Intercom92.73Landbot90.3RANKINGfull ranking →SAASTop 10 Chatbot Builders
1Intercom95.02
Drift92.73
Microsoft Bot Framework90.3RANKINGfull ranking →SAASTop 10 Live Chat Software
1Intercom95.02Zendesk92.73
LiveChat90.3RANKINGfull ranking →How Tidio ranks
#8 in AI conversational marketing platforms that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Run on-brand marketing with an AI coworker Discover out other products Tidio”Tidio, own website
“Seamlessly integrate your favorite apps like Salesforce, Zendesk, and Shopify to streamline support, automate workflows, and deliver exceptional customer experience.”Tidio, own website
#10 in AI customer support agents for Shopify stores
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Hire AI to handle customer service Hubi AI arrow_outward”Tidio, own website
“Start free on platforms like Shopify, WordPress, and Wix.”Tidio, own website
#9 in AI help desks that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Our customer service platform brings together a help desk , live chat , chatbot (Flows) , and an AI agent (Lyro) .”Tidio, own website
“Seamlessly integrate your favorite apps like Salesforce, Zendesk, and Shopify to streamline support, automate workflows, and deliver exceptional customer experience.”Tidio, own website
#6 in AI help desks with a free plan
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Our customer service platform brings together a help desk , live chat , chatbot (Flows) , and an AI agent (Lyro) .”Tidio, own website
“Start for free chevron_right Contact sales check_circle Free plan forever check_circle Paid plans from $29/mo, no surprise upgrades”Tidio, own website
#8 in Conversational AI platforms that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Our customer service platform brings together a help desk , live chat , chatbot (Flows) , and an AI agent (Lyro) .”Tidio, own website
“Seamlessly integrate your favorite apps like Salesforce, Zendesk, and Shopify to streamline support, automate workflows, and deliver exceptional customer experience.”Tidio, own website
Alternatives to Tidio
| Gorgias | #1 in Top 10 Help Desks for Shopify Stores | 95.0 |
| Zendesk Complete customer service solution | #3 in Top 10 Help Desks for Shopify Stores | 88.0 |
 FreshdeskDelightful customer service software | #4 in Top 10 Help Desks for Shopify Stores | 85.5 |
 Help ScoutCustomer service software made for people | #5 in Top 10 Help Desks for Shopify Stores | 82.0 |
| Richpanel Self-service automation platform for e-commerce support | #6 in Top 10 Help Desks for Shopify Stores | 79.5 |
 GladlyRelationship-focused support platform | #7 in Top 10 Help Desks for Shopify Stores | 77.0 |
Questions about Tidio
How much does Tidio cost?
Lister lists Tidio's pricing as: $29/month.
Who is Tidio best for?
Tidio is best for small businesses and online shops.
Where does Tidio rank?
Tidio is ranked #2 in Top 10 Help Desks for Shopify Stores (Lister Score 91.5), #4 in Top 10 Chatbot Builders (Lister Score 88.0), #4 in Top 10 Live Chat Software (Lister Score 88.0), #6 in AI help desks with a free plan (Lister Score 86.0), #7 in Top 10 AI Customer Support Tools (Lister Score 82.0), #8 in AI conversational marketing platforms that integrate with Salesforce (Lister Score 86.0), #8 in Conversational AI platforms that integrate with Salesforce (Lister Score 86.0), #9 in AI help desks that integrate with Salesforce (Lister Score 86.0), #9 in Top 10 AI Chatbot Builders (Lister Score 76.3) and #10 in AI customer support agents for Shopify stores (Lister Score 86.0).
What are the best alternatives to Tidio?
The closest alternatives on Lister are Gorgias (#1 in Top 10 Help Desks for Shopify Stores), Zendesk (#3 in Top 10 Help Desks for Shopify Stores) and Freshdesk (#4 in Top 10 Help Desks for Shopify Stores).
Is this your company?
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