Gladly
Relationship-focused support platform
Gladly organises every customer interaction as a single lifelong conversation thread across voice, email, SMS and chat, prioritising personalised relationships over transactional ticket-based support.
| Pricing from | $15/agent/month |
| Best for | Brands prioritising personalised customer relationships; mid-market and enterprise Shopify stores |
| Website | gladly.com |
Strengths and trade-offs
- Unified conversation history across all channels builds better relationships
- Voice support included in core platform
- Conversation-based approach takes adjustment from ticket-focused teams
- Higher end pricing with less transparency on base costs
Appears in
Alternatives to Gladly
 Gorgias | #1 in Top 10 Help Desks for Shopify Stores | 95.0 |
 TidioCustomer service software with live chat and AI | #2 in Top 10 Help Desks for Shopify Stores | 91.5 |
 ZendeskComplete customer service solution | #3 in Top 10 Help Desks for Shopify Stores | 88.0 |
 FreshdeskDelightful customer service software | #4 in Top 10 Help Desks for Shopify Stores | 85.5 |
 Help ScoutCustomer service software made for people | #5 in Top 10 Help Desks for Shopify Stores | 82.0 |
 RichpanelSelf-service automation platform for e-commerce support | #6 in Top 10 Help Desks for Shopify Stores | 79.5 |
Questions about Gladly
How much does Gladly cost?
Lister lists Gladly's pricing as: $15/agent/month.
Who is Gladly best for?
Gladly is best for brands prioritising personalised customer relationships; mid-market and enterprise Shopify stores.
Where does Gladly rank?
Gladly is ranked #7 in Top 10 Help Desks for Shopify Stores (Lister Score 77.0).
What are the best alternatives to Gladly?
The closest alternatives on Lister are Gorgias (#1 in Top 10 Help Desks for Shopify Stores), Tidio (#2 in Top 10 Help Desks for Shopify Stores) and Zendesk (#3 in Top 10 Help Desks for Shopify Stores).
Is this your company?
Claim Gladly to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.