Gladly organises every customer interaction as a single lifelong conversation thread across voice, email, SMS and chat, prioritising personalised relationships over transactional ticket-based support.
| Pricing from | $15/agent/month |
| Best for | Brands prioritising personalised customer relationships; mid-market and enterprise Shopify stores |
| Website | gladly.com |
Strengths and trade-offs
- Unified conversation history across all channels builds better relationships
- Voice support included in core platform
- Conversation-based approach takes adjustment from ticket-focused teams
- Higher end pricing with less transparency on base costs
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