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eDesk

Multichannel support for Shopify Plus merchants

RANKED #2 · SHARED INBOX SOFTWARE WITH GMAIL INTEGRATIONLISTERSCORE 96.0

eDesk consolidates support across Shopify Plus with over 200 global marketplaces, featuring an AI Agent that resolves more than 70% of routine inquiries across integrated channels.

Pricing from	Custom pricing
Best for	Merchants with Shopify Plus as part of a larger multichannel strategy
Website	edesk.com

Company facts

Social profiles

LinkedIn, X, Facebook, Instagram, YouTube

Facilities and features

Published pricing
Free trial
API
Integrations

What stands out

The product automates up to sixty-five percent of support across every channel using a single AI agent.

“Automate up to 65% of customer support across every ecommerce platform you sell on all from a single mailbox.”eDesk, own website

The product offers over three hundred integrations with major marketplaces and platforms.

“Integrations Marketplaces Amazon eBay Walmart Mirakl Global Marketplace Veepee Communication TikTok Shop Instagram Facebook WhatsApp Gmail eDesk Talk D2C & Retail”eDesk, own website

Worth knowing

The AI agent incurs a per outcome charge rather than being fully included in the base price.

“Billed annually Billed monthly 20% off annual Essential AI Agent included $0.99 per outcome i For small teams getting started with AI-powered support”eDesk, own website

Strengths and trade-offs

Unique multichannel consolidation across global marketplaces
High AI resolution rate reduces manual handling

Pricing not publicly available, requires direct consultation
Specialised for Shopify Plus, not suitable for standard plans

Appears in

SOFTWAREVERIFIED

How eDesk ranks

#3 in AI help desks for ecommerce

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.

“eDesk s AI-powered Helpdesk centralizes every message and order so your team replies faster, automates repetitive work, and keeps customers happy.”eDesk, own website

“AI-powered eCommerce customer support software | eDesk Skip to content Product Product”eDesk, own website

#6 in AI help desks that integrate with WhatsApp

How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 16.

“eDesk s AI-powered Helpdesk centralizes every message and order so your team replies faster, automates repetitive work, and keeps customers happy.”eDesk, own website

“Marketplace WhatsApp Business Recieve and respond to Whatsapp Business messages centrally in eDesk”eDesk, own website

#5 in Complaint management software for small businesses

How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 20.

“eDesk s AI-powered Helpdesk centralizes every message and order so your team replies faster, automates repetitive work, and keeps customers happy.”eDesk, own website

“For small teams getting started with AI-powered support $39 $49 per agent / month Start for free Key features 1 online store / marketplace Centralized support workspace Social messaging”eDesk, own website

Alternatives to eDesk

Hiver The agentic customer service platform built for complex support	#1 in Shared inbox software with Gmail integration	98.0
Helpwise Smarter customer service made simple	#3 in Shared inbox software with Gmail integration	96.0
Chatwoot The modern customer support tool for your business	#4 in Shared inbox software with Gmail integration	94.0
Deskpro The human help desk for smarter ticketing	#5 in Shared inbox software with Gmail integration	94.0
Drag The inbox for teams and agents	#6 in Shared inbox software with Gmail integration	94.0
Savena AI Customer Support that acts on real orders	#7 in Shared inbox software with Gmail integration	94.0

Questions about eDesk

How much does eDesk cost?

Lister lists eDesk's pricing as: Custom pricing.

Who is eDesk best for?

eDesk is best for merchants with Shopify Plus as part of a larger multichannel strategy.

Where does eDesk rank?

eDesk is ranked #2 in Shared inbox software with Gmail integration (Lister Score 96.0), #3 in AI help desks for ecommerce (Lister Score 94.0), #5 in Complaint management software for small businesses (Lister Score 96.0), #6 in AI help desks that integrate with WhatsApp (Lister Score 92.0), #8 in Shared inbox software with WhatsApp integration (Lister Score 96.0) and #8 in Top 10 Help Desks for Shopify Stores (Lister Score 75.5).

What are the best alternatives to eDesk?

The closest alternatives on Lister are Hiver (#1 in Shared inbox software with Gmail integration), Helpwise (#3 in Shared inbox software with Gmail integration) and Chatwoot (#4 in Shared inbox software with Gmail integration).

Is this your company?

Claim eDesk to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.